[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","root",{"_137":-5,"_138":-5,"_139":140,"_141":142,"_143":144},"routes/clips.$id.$slug",{"_9":10,"_11":12},"clip",{"_13":14,"_15":16,"_17":-5,"_18":19,"_20":-5,"_21":22,"_23":24,"_25":26,"_27":28,"_29":30,"_31":32,"_33":34,"_35":36,"_37":38,"_39":40,"_41":-5,"_42":-5,"_43":-5,"_44":45,"_46":-5,"_47":48,"_49":50,"_51":-5},"canonicalUrl","https://howleaderslead.com/clips/1916/stay-in-close-contact-with-your-key-stakeholders","id",1916,"title","Stay in close contact with your key stakeholders","subtitle","transcript","WEBVTT\n\n1\n00:00:00.000 --> 00:00:05.040\nSorry. In our businesses, the regulated bank, the regulators are a big deal.\n\n2\n00:00:05.040 --> 00:00:09.120\nI never want our five key regulators to be surprised.\n\n3\n00:00:09.120 --> 00:00:12.760\nSo whenever I know that there's something that's big,\n\n4\n00:00:12.760 --> 00:00:14.920\nthat's going to be in the paper the next day,\n\n5\n00:00:14.920 --> 00:00:18.680\nI'm going to call them in advance and tell them what it is,\n\n6\n00:00:18.680 --> 00:00:21.920\ngive them my, not spin on it, my read,\n\n7\n00:00:21.920 --> 00:00:26.280\nand they can judge for themselves obviously, but give them an honest call.\n\n8\n00:00:26.280 --> 00:00:29.520\nAnd I call them the night before every earnings and I've done it for 12 years.\n\n9\n00:00:30.000 --> 00:00:33.160\nI call the head of the Fed who covers supervision, the vice chairman,\n\n10\n00:00:33.160 --> 00:00:35.840\nthe head of the OCC, the head of the New York Fed,\n\n11\n00:00:35.840 --> 00:00:38.760\nthe head of the SEC and the head of the FDIC.\n\n12\n00:00:38.760 --> 00:00:43.000\nAnd I've called them each every quarter for 12 years.\n\n13\n00:00:43.000 --> 00:00:46.760\nAnd I've called them many times between quarters when stuff has happened.\n\n14\n00:00:46.760 --> 00:00:50.920\nI felt they should know the calls, David, maybe last three minutes, five\n\n15\n00:00:50.920 --> 00:00:51.680\nminutes.\n\n16\n00:00:51.680 --> 00:00:53.760\nI'll say, here's what's going to happen.\n\n17\n00:00:53.760 --> 00:00:55.840\nHere's what the world's going to say.\n\n18\n00:00:55.840 --> 00:00:57.120\nThis is my read of it.\n\n19\n00:00:57.120 --> 00:00:58.680\nIf you have any questions, call me back.\n\n20\n00:00:58.960 --> 00:01:03.440\nI've only had one regulator in all that time, hasn't wanted to take the calls.\n\n21\n00:01:03.440 --> 00:01:05.840\nEvery other one has wanted to take them.\n\n22\n00:01:05.840 --> 00:01:08.840\nOne just thought there wasn't any point because we're doing fine.\n\n23\n00:01:08.840 --> 00:01:12.470\nBut I think it also opens up a dialogue where you're dealing with a human being\n\n24\n00:01:12.470 --> 00:01:12.560\n.\n\n25\n00:01:12.560 --> 00:01:16.480\nYou get to know them over a long period of time through the ups and through the\n\n26\n00:01:16.480 --> 00:01:16.800\ndowns.\n\n27\n00:01:16.800 --> 00:01:20.840\nI think it develops a level of trust that what you're saying is real\n\n28\n00:01:20.840 --> 00:01:22.960\nbecause they see a play out over many years.\n\n29\n00:01:22.960 --> 00:01:25.840\nSo I've always done it and I don't regret it.\n\n30\n00:01:25.840 --> 00:01:28.240\nIt was just something that came to me very early in my tenure.\n\n31\n00:01:28.240 --> 00:01:31.790\nI thought these folks probably worry when bad stuff happens about Morgan\n\n32\n00:01:31.790 --> 00:01:32.280\nStanley.\n\n33\n00:01:32.280 --> 00:01:33.480\nAnd here you are.\n","pretty_transcript","start_time",2320859,"end_time",2412499,"keywords","trust, crisis management, PR, public relations, regulator, FDIC, SEC, OCC, New York Fed","slug","stay-in-close-contact-with-your-key-stakeholders","origin","cms","mux_playback_id","M4BM7uH6pzCBHjthooGlRzcZund3dhS9QLUhkwDhY9o","mux_asset_id","tRxQM3lf8p00aMdUld2uZJvFJO8MjZxvvZJJMTYAesl00","leader_id",65,"episode_id",212,"updated_at","2025-02-26T20:22:20.000000Z","meta_title","meta_description","og_image_media_id","web_url","https://www.howleaderslead.com/clips/1916/stay-in-close-contact-with-your-key-stakeholders","og_image_url","leader",{"_13":36,"_101":102,"_103":104,"_105":106,"_25":107,"_108":109,"_62":110,"_59":110,"_111":112,"_69":113,"_39":114,"_115":-5,"_41":-5,"_42":-5,"_43":-5,"_116":117,"_89":118,"_44":119,"_120":121,"_122":123,"_46":-5,"_124":125,"_126":127,"_93":128,"_51":-5},"episode",{"_13":38,"_15":52,"_27":53,"_17":54,"_55":56,"_18":57,"_20":58,"_59":60,"_61":-5,"_62":60,"_63":-5,"_64":65,"_66":67,"_68":-5,"_69":-5,"_70":71,"_72":73,"_74":-5,"_35":36,"_39":75,"_41":-5,"_42":-5,"_43":-5,"_76":77,"_78":79,"_80":81,"_82":83,"_84":-5,"_85":-5,"_86":87,"_88":-5,"_89":-5,"_46":-5,"_90":91,"_92":-5,"_93":-5,"_51":-5},"og_image_media","Know Who Keeps You Grounded","know-who-keeps-you-grounded","Learn how to find opportunities for growth in a crisis, keep the vision and day-to-day tactics aligned, and value the people and beliefs that keep you grounded as a leader.","summary","

Today’s guest is James Gorman, the Chairman and CEO of Morgan Stanley.

In Australia, there’s something known as the Tall Poppy Syndrome. In a field of poppies, there are always one or two that stand out from the rest and it disrupts the beauty of the field. And so for that reason, they’ll snip off those poppies … they trim them down so they don’t stand out amongst the others.

What’s interesting is that as a culture, Australians do this with one another. If someone starts to succeed and think too highly of themselves, they help to keep each other grounded. And it’s important for all of us, as leaders, to know who keeps us grounded. Humility is vital if we want our success to be sustainable.

Take your learning further. Get proven leadership advice from these (free!) resources:

The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go

Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day

Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

","WEBVTT\n\n1\n00:00:00.000 --> 00:00:07.650\nWelcome to How Leaders Lead, where every week you get to listen in while I\n\n2\n00:00:07.650 --> 00:00:08.380\ninterview some\n\n3\n00:00:08.380 --> 00:00:10.560\nof the very best leaders in the world.\n\n4\n00:00:10.560 --> 00:00:14.540\nI break down the key learning so that by the end of the episode, you'll have\n\n5\n00:00:14.540 --> 00:00:15.200\nsomething\n\n6\n00:00:15.200 --> 00:00:19.660\nsimple you can apply as you develop into a better leader.\n\n7\n00:00:19.660 --> 00:00:22.320\nThat's what this podcast is all about.\n\n8\n00:00:22.320 --> 00:00:27.520\nToday's guest is James Gorman, the Chairman and CEO of Morgan Stanley.\n\n9\n00:00:27.520 --> 00:00:32.420\nNow James is an Aussie and in Australia, there's something known as the Tall Po\n\n10\n00:00:32.420 --> 00:00:33.560\nppy Syndrome.\n\n11\n00:00:33.560 --> 00:00:36.920\nNow in a field of poppies, there's always one or two that stand out from the\n\n12\n00:00:36.920 --> 00:00:37.320\nrest and\n\n13\n00:00:37.320 --> 00:00:39.720\nit disrupts the beauty of the field.\n\n14\n00:00:39.720 --> 00:00:43.300\nAnd for that reason, they'll snip off those poppies.\n\n15\n00:00:43.300 --> 00:00:46.360\nThey trim them down so that they don't stand out amongst the others.\n\n16\n00:00:46.360 --> 00:00:52.200\nNow, what's really interesting is that in the Australian culture, Australians\n\n17\n00:00:52.200 --> 00:00:52.760\ndo this\n\n18\n00:00:52.760 --> 00:00:54.320\nwith one another.\n\n19\n00:00:54.320 --> 00:00:58.580\nAs someone starts to succeed and begin to think too highly of themselves, they\n\n20\n00:00:58.580 --> 00:00:59.320\nhelp to keep\n\n21\n00:00:59.320 --> 00:01:00.960\neach other grounded.\n\n22\n00:01:00.960 --> 00:01:06.200\nAnd it's important for all of us as leaders to know who keeps us grounded.\n\n23\n00:01:06.200 --> 00:01:09.960\nHumility is vital if we want our success to be sustainable.\n\n24\n00:01:09.960 --> 00:01:13.800\nI think you're going to get a lot out of this conversation today, so let's get\n\n25\n00:01:13.800 --> 00:01:14.920\nright at it.\n\n26\n00:01:14.920 --> 00:01:19.560\nHere's my conversation with my friend and soon to be yours, James Gorman.\n\n27\n00:01:19.560 --> 00:01:28.080\nJames, thanks so much for taking the time to join us.\n\n28\n00:01:28.080 --> 00:01:31.720\nDavid, it's great to be here and I'm honored to be one of your guests.\n\n29\n00:01:31.720 --> 00:01:34.340\nI've watched and listened to the podcast over the years and you've done an\n\n30\n00:01:34.340 --> 00:01:35.320\namazing job.\n\n31\n00:01:35.320 --> 00:01:36.560\nWell, thank you very much.\n\n32\n00:01:36.560 --> 00:01:41.600\nAnd you know, James, speaking of amazing jobs, you took over at Morgan Stanley\n\n33\n00:01:41.600 --> 00:01:42.920\nin 2010.\n\n34\n00:01:42.920 --> 00:01:47.400\nTell us about the Morgan Stanley you took over and the Morgan Stanley today.\n\n35\n00:01:47.400 --> 00:01:50.800\nWell, it's been a wild 12 years 2010.\n\n36\n00:01:50.800 --> 00:01:54.880\nI became co-president, writers of financial crisis was happening.\n\n37\n00:01:54.880 --> 00:01:57.640\nWe had a huge trading blow, which cost us.\n\n38\n00:01:57.640 --> 00:01:58.640\nThink of this.\n\n39\n00:01:58.640 --> 00:02:02.960\nWe lost a third of our total capital that we'd built up over about 70 years.\n\n40\n00:02:02.960 --> 00:02:04.840\nWe lost on one trade.\n\n41\n00:02:04.840 --> 00:02:07.770\nSo I sort of lived through the crisis and then my predecessor, John Mack,\n\n42\n00:02:07.770 --> 00:02:08.520\nturned it over\n\n43\n00:02:08.520 --> 00:02:10.520\nto me right after it.\n\n44\n00:02:10.520 --> 00:02:12.680\nWe were fragile, honestly.\n\n45\n00:02:12.680 --> 00:02:18.090\nA lot of people betting against our survival, the stock got down to a little\n\n46\n00:02:18.090 --> 00:02:18.760\nover $6 and\n\n47\n00:02:18.760 --> 00:02:23.340\nthe first order was really just build some stability back into it and get rid\n\n48\n00:02:23.340 --> 00:02:23.760\nof the\n\n49\n00:02:23.760 --> 00:02:27.700\ndangerous stuff, build some stability and then figure out where to go from\n\n50\n00:02:27.700 --> 00:02:28.280\nthere.\n\n51\n00:02:28.280 --> 00:02:31.190\nSo, you know, and I'm sure we'll talk about some of the steps along the way,\n\n52\n00:02:31.190 --> 00:02:31.640\nbut it was\n\n53\n00:02:31.640 --> 00:02:35.480\na fascinating journey and I got to live it, which is kind of fun.\n\n54\n00:02:35.480 --> 00:02:38.970\nThat's not too much fun when you see your company almost go down the tubes like\n\n55\n00:02:38.970 --> 00:02:39.400\nthat.\n\n56\n00:02:39.400 --> 00:02:42.720\nYou know, how'd you keep yourself up during that period?\n\n57\n00:02:42.720 --> 00:02:43.720\nIt's a good question.\n\n58\n00:02:43.720 --> 00:02:44.720\nIt was hard.\n\n59\n00:02:44.720 --> 00:02:45.800\nI walk a lot of the way to work and home.\n\n60\n00:02:45.800 --> 00:02:47.560\nI live in Upper East Side Manhattan.\n\n61\n00:02:47.560 --> 00:02:53.460\nI used to live on Ellev downtown and I was walking home at night a lot and I\n\n62\n00:02:53.460 --> 00:02:54.360\nstarted just\n\n63\n00:02:54.360 --> 00:02:55.920\nthrowing up on the street.\n\n64\n00:02:55.920 --> 00:02:56.920\nThrowing up.\n\n65\n00:02:56.920 --> 00:02:57.920\nYou're kidding me.\n\n66\n00:02:57.920 --> 00:02:58.920\nThrowing up.\n\n67\n00:02:58.920 --> 00:03:01.400\nAnd I thought at the time that's weird.\n\n68\n00:03:01.400 --> 00:03:02.640\nLike I'm not feeling stressed.\n\n69\n00:03:02.640 --> 00:03:08.040\nI'm very calm guy, but clearly my body and my mind weren't in the same place.\n\n70\n00:03:08.040 --> 00:03:12.880\nAnd something inside me was saying, this is enormous pressure and we in the\n\n71\n00:03:12.880 --> 00:03:13.720\nstomach don't\n\n72\n00:03:13.720 --> 00:03:15.040\nlike it.\n\n73\n00:03:15.040 --> 00:03:20.600\nSo I took it as a real lesson, started working out a lot, got very fit.\n\n74\n00:03:20.600 --> 00:03:25.080\nI do a lot of rowing on the rowing machine and just got real balance back in.\n\n75\n00:03:25.080 --> 00:03:29.190\nI mean, when you're under that much stress and, you know, we had 70,000 people,\n\n76\n00:03:29.190 --> 00:03:29.640\nwe could\n\n77\n00:03:29.640 --> 00:03:32.880\nhave, they and their families could have lost their income.\n\n78\n00:03:32.880 --> 00:03:37.200\nThe whole pride of Morgan Stanley since 1935 could have disappeared.\n\n79\n00:03:37.200 --> 00:03:40.610\nAnd even though I didn't feel the stress, like I didn't have evidence of it in\n\n80\n00:03:40.610 --> 00:03:41.000\nmy own\n\n81\n00:03:41.000 --> 00:03:44.480\nmind, I had clear evidence of it physically.\n\n82\n00:03:44.480 --> 00:03:49.240\nAnd I think recognizing that, recognizing like you and these jobs, they never\n\n83\n00:03:49.240 --> 00:03:49.720\nstop.\n\n84\n00:03:49.720 --> 00:03:53.790\nIt's like standing on the shoreline and you know, you look at the waves and you\n\n85\n00:03:53.790 --> 00:03:54.240\nthink\n\n86\n00:03:54.240 --> 00:03:58.140\nmaybe if they could just stop once for a few minutes, never stops, the ocean\n\n87\n00:03:58.140 --> 00:03:58.800\nnever stops\n\n88\n00:03:58.800 --> 00:03:59.800\nrolling.\n\n89\n00:03:59.800 --> 00:04:02.040\nThese jobs never stop, depression never stops.\n\n90\n00:04:02.040 --> 00:04:03.040\nSo you got to make adjustments.\n\n91\n00:04:03.040 --> 00:04:05.280\nSo you got to make mental and physical adjustments.\n\n92\n00:04:05.280 --> 00:04:07.640\nIf you're going to stay in it for a long time, which fortunately I've been able\n\n93\n00:04:07.640 --> 00:04:08.000\nto do.\n\n94\n00:04:08.000 --> 00:04:12.240\nYeah, you've definitely had a great run in over a decade, which is fantastic.\n\n95\n00:04:12.240 --> 00:04:14.560\nAnd that's one heck of a story, James.\n\n96\n00:04:14.560 --> 00:04:16.520\nI really appreciate you sharing that.\n\n97\n00:04:16.520 --> 00:04:20.600\nAnd I really can't wait to get into how you go about leading because, you know,\n\n98\n00:04:20.600 --> 00:04:21.000\nyou've\n\n99\n00:04:21.000 --> 00:04:24.240\ngot such a great reputation for being a great leader.\n\n100\n00:04:24.240 --> 00:04:28.800\nBut I'm sure everybody knows by now, James, that you're from Australia.\n\n101\n00:04:28.800 --> 00:04:32.570\nTell us something about Australia that you would only know if you were an A\n\n102\n00:04:32.570 --> 00:04:33.120\nussie.\n\n103\n00:04:33.120 --> 00:04:37.320\nOh man, you know, people worry about all the poisonous things.\n\n104\n00:04:37.320 --> 00:04:41.040\nI mean, my grandfather's property, we had flesh-eating spiders and the toilet\n\n105\n00:04:41.040 --> 00:04:42.000\nwas outside.\n\n106\n00:04:42.000 --> 00:04:43.320\nThere wasn't an inside toilet.\n\n107\n00:04:43.320 --> 00:04:44.400\nThere was an outside shed.\n\n108\n00:04:44.400 --> 00:04:47.760\nYou had to go out in the dark with a little flashlight.\n\n109\n00:04:47.760 --> 00:04:49.800\nAnd man, were you worried about those spiders?\n\n110\n00:04:49.800 --> 00:04:53.160\nAnd then you come back and we slept in bunk beds with my siblings.\n\n111\n00:04:53.160 --> 00:04:54.560\nA lot of us.\n\n112\n00:04:54.560 --> 00:04:57.480\nAnd we used to hit the bunk bed with a cricket bat every night before we got in\n\n113\n00:04:57.480 --> 00:04:58.000\n, in case\n\n114\n00:04:58.000 --> 00:05:00.240\nthere was a snake in there.\n\n115\n00:05:00.240 --> 00:05:03.370\nAnd you know, my dad, when he was growing up, he worked on the property up\n\n116\n00:05:03.370 --> 00:05:04.640\nthere, his homeschooled.\n\n117\n00:05:04.640 --> 00:05:08.700\nAnd they rode around, you know, and horses rounding the sheep up and everything\n\n118\n00:05:08.700 --> 00:05:08.800\n.\n\n119\n00:05:08.800 --> 00:05:13.080\nAnd they had to, as kids, had a little bit of string tied to their belt.\n\n120\n00:05:13.080 --> 00:05:16.320\nAnd on the end of the string, he had a razor blade.\n\n121\n00:05:16.320 --> 00:05:19.500\nSo if he got bitten by a snake because they were so far in the outback, nobody\n\n122\n00:05:19.500 --> 00:05:20.080\ncould get\n\n123\n00:05:20.080 --> 00:05:22.520\nto him, he had to cut it and suck the venom.\n\n124\n00:05:22.520 --> 00:05:23.520\nThat didn't happen.\n\n125\n00:05:23.520 --> 00:05:27.600\nI don't think ever, maybe it happened once, but the reality is, point to me,\n\n126\n00:05:27.600 --> 00:05:28.240\ntelling you\n\n127\n00:05:28.240 --> 00:05:32.160\nall this, that's sort of what people hear about, Crocodile Dundee and Steve\n\n128\n00:05:32.160 --> 00:05:32.800\nIrwin and\n\n129\n00:05:32.800 --> 00:05:33.800\nall this stuff.\n\n130\n00:05:33.800 --> 00:05:37.760\nBut the reality is, Australia is the most urban population in the world.\n\n131\n00:05:37.760 --> 00:05:42.400\nMore people live in cities, in Australia, than any other country in the world.\n\n132\n00:05:42.400 --> 00:05:46.340\nSo actually, those kinds of threats that all the tourism board talks about and\n\n133\n00:05:46.340 --> 00:05:46.640\neverybody's\n\n134\n00:05:46.640 --> 00:05:48.920\nfear flow up, they never happen, right?\n\n135\n00:05:48.920 --> 00:05:50.280\nYou got to be out there in the outback.\n\n136\n00:05:50.280 --> 00:05:51.720\nNot many people are.\n\n137\n00:05:51.720 --> 00:05:56.480\nSo it's actually a very safe, very welcoming, very happy, very optimistic\n\n138\n00:05:56.480 --> 00:05:57.280\ncountry.\n\n139\n00:05:57.280 --> 00:06:01.200\nI love Australia is one of the places I love to visit the most and I love the\n\n140\n00:06:01.200 --> 00:06:01.840\npeople.\n\n141\n00:06:01.840 --> 00:06:06.240\nAnd speaking of people, you did a lot in your family to increase the population\n\n142\n00:06:06.240 --> 00:06:07.800\nof Australia.\n\n143\n00:06:07.800 --> 00:06:12.480\nI understand that you were the seventh of 12 children in your family.\n\n144\n00:06:12.480 --> 00:06:15.450\nWhen you think about it, James, how did that influence the kind of leader that\n\n145\n00:06:15.450 --> 00:06:16.200\nyou've become\n\n146\n00:06:16.200 --> 00:06:17.360\ntoday?\n\n147\n00:06:17.360 --> 00:06:23.320\nMy mum had 12 kids and two died both from very different reasons at the age of\n\n148\n00:06:23.320 --> 00:06:23.720\nfour,\n\n149\n00:06:23.720 --> 00:06:24.720\ncoincidentally.\n\n150\n00:06:24.720 --> 00:06:26.800\nSo we really grew up as 10.\n\n151\n00:06:26.800 --> 00:06:31.440\nListen, I think what it teaches you, David, is you're not that special.\n\n152\n00:06:31.440 --> 00:06:34.600\nYou know, I mean, we live in a world where everybody's exceptional.\n\n153\n00:06:34.600 --> 00:06:38.440\nI tell all the young analysts, I say, your parents have told you a whole life\n\n154\n00:06:38.440 --> 00:06:39.480\nyou're exceptional.\n\n155\n00:06:39.480 --> 00:06:44.460\nI'm going to tell you not because I've had evidence that actually most adults,\n\n156\n00:06:44.460 --> 00:06:45.000\nI know,\n\n157\n00:06:45.000 --> 00:06:46.560\nare not exceptional.\n\n158\n00:06:46.560 --> 00:06:50.520\nThey've got exceptional qualities, but we're all flawed, right?\n\n159\n00:06:50.520 --> 00:06:51.680\nHuman beings.\n\n160\n00:06:51.680 --> 00:06:55.560\nAnd I had proof positive of it because I had nine siblings.\n\n161\n00:06:55.560 --> 00:06:59.420\nThere's somebody who's smarter, somebody who's more athletic, somebody who's\n\n162\n00:06:59.420 --> 00:07:00.160\nfunnier, somebody\n\n163\n00:07:00.160 --> 00:07:03.410\nwho's better looking, somebody who's got better balance, somebody who's a\n\n164\n00:07:03.410 --> 00:07:04.120\nbetter cook, somebody\n\n165\n00:07:04.120 --> 00:07:05.880\nwho dances better.\n\n166\n00:07:05.880 --> 00:07:07.520\nEverybody's got something.\n\n167\n00:07:07.520 --> 00:07:12.370\nAnd I think it brings with you a little humility when the whole world isn't\n\n168\n00:07:12.370 --> 00:07:14.040\nfocused on you.\n\n169\n00:07:14.040 --> 00:07:17.380\nNow that said, I've got two children of my own, so they got a pretty good\n\n170\n00:07:17.380 --> 00:07:18.000\nserving of\n\n171\n00:07:18.000 --> 00:07:21.300\ntheir mother and father and the whole world focused on them and happily they've\n\n172\n00:07:21.300 --> 00:07:21.640\nturned\n\n173\n00:07:21.640 --> 00:07:23.160\nout to be great young adults.\n\n174\n00:07:23.160 --> 00:07:26.460\nBut I think in such a large family, my dad was, you know, he was an\n\n175\n00:07:26.460 --> 00:07:27.480\nentrepreneur and\n\n176\n00:07:27.480 --> 00:07:28.480\nengineer.\n\n177\n00:07:28.480 --> 00:07:32.190\nHe found his own little firm and, you know, he raised us all in a wonderful,\n\n178\n00:07:32.190 --> 00:07:33.200\nhappy lifestyle.\n\n179\n00:07:33.200 --> 00:07:36.560\nBut we, you learn to respect others a lot more.\n\n180\n00:07:36.560 --> 00:07:38.120\nI think you're just, you're forced to.\n\n181\n00:07:38.120 --> 00:07:39.920\nOtherwise, everybody spags you down.\n\n182\n00:07:39.920 --> 00:07:44.930\nI imagine everyone in the world wanted to call you Jim when you were growing up\n\n183\n00:07:44.930 --> 00:07:44.960\n.\n\n184\n00:07:44.960 --> 00:07:48.580\nYou know, for example, my last name is Novak now, but if I pronounced it the\n\n185\n00:07:48.580 --> 00:07:49.240\nway out should\n\n186\n00:07:49.240 --> 00:07:51.800\nbe pronounced to be Novak, okay?\n\n187\n00:07:51.800 --> 00:07:56.280\nBut I just finally I gave it, but you've been able to maintain that integrity\n\n188\n00:07:56.280 --> 00:07:56.840\nof being\n\n189\n00:07:56.840 --> 00:08:00.920\nJames, you know, I admire that because it's easy to do what I did to become a\n\n190\n00:08:00.920 --> 00:08:01.520\nNovak when\n\n191\n00:08:01.520 --> 00:08:03.000\nyou're really a Novak.\n\n192\n00:08:03.000 --> 00:08:06.360\nBut anyway, tell us about how you kept your first name, James.\n\n193\n00:08:06.360 --> 00:08:10.120\nYeah, that's so funny because I got an email today from a guy, D. Jim, who I\n\n194\n00:08:10.120 --> 00:08:10.680\nknow pretty\n\n195\n00:08:10.680 --> 00:08:11.920\nwell, actually.\n\n196\n00:08:11.920 --> 00:08:14.200\nMy mother always wanted me to be James.\n\n197\n00:08:14.200 --> 00:08:15.480\nThat's a simple story.\n\n198\n00:08:15.480 --> 00:08:18.440\nAnd you know, I kind of like the name and I followed it in Australia.\n\n199\n00:08:18.440 --> 00:08:20.200\nThey shorten everything.\n\n200\n00:08:20.200 --> 00:08:24.410\nIt's Jim, it's Slim Jim, it's Big Jim, it's Jimmy, it's, you know, three things\n\n201\n00:08:24.410 --> 00:08:24.640\n.\n\n202\n00:08:24.640 --> 00:08:25.640\nEverything's get shortened.\n\n203\n00:08:25.640 --> 00:08:27.560\nIt's the land of familiarity.\n\n204\n00:08:27.560 --> 00:08:32.200\nYou'll walk up to a total stranger and your objective is to be their friend.\n\n205\n00:08:32.200 --> 00:08:36.120\nSo formalities are not good.\n\n206\n00:08:36.120 --> 00:08:40.800\nBut you know, the other hand, I think you got to respect who you are.\n\n207\n00:08:40.800 --> 00:08:42.280\nAnd this is who I am.\n\n208\n00:08:42.280 --> 00:08:43.280\nSomebody doesn't like it.\n\n209\n00:08:43.280 --> 00:08:44.280\nI care.\n\n210\n00:08:44.280 --> 00:08:45.280\nIt's my name.\n\n211\n00:08:45.280 --> 00:08:48.160\nYou know, it could be Berta, it could be Fred, but it's James.\n\n212\n00:08:48.160 --> 00:08:49.160\nIt's not a sore point.\n\n213\n00:08:49.160 --> 00:08:51.840\nYou know, a couple of my brothers still call me Jim.\n\n214\n00:08:51.840 --> 00:08:54.320\nBut if somebody asks me, I say it's actually James, you know.\n\n215\n00:08:54.320 --> 00:08:57.680\nWell, I think your mom, she's stuck to her guns and that's great.\n\n216\n00:08:57.680 --> 00:09:00.920\nSo as you'd say in Australia, good on you, James, that's great.\n\n217\n00:09:00.920 --> 00:09:04.640\nYou know, when you look back and as a kid, what kind of jobs did you have?\n\n218\n00:09:04.640 --> 00:09:08.180\nAnd did you learn anything significant from them that really shaped your\n\n219\n00:09:08.180 --> 00:09:09.120\nperspective?\n\n220\n00:09:09.120 --> 00:09:10.720\nWell, we always worked.\n\n221\n00:09:10.720 --> 00:09:14.440\nAnd you know, my dad's rule was once you hit the age of 18, you supported\n\n222\n00:09:14.440 --> 00:09:15.760\nyourself financially,\n\n223\n00:09:15.760 --> 00:09:19.640\nwhich would be called, you know, cruelty to children these days.\n\n224\n00:09:19.640 --> 00:09:23.120\nBut basically, man, if you want to go to university, you better win a\n\n225\n00:09:23.120 --> 00:09:24.000\nscholarship so\n\n226\n00:09:24.000 --> 00:09:26.200\nthat it pays for whatever fees were there.\n\n227\n00:09:26.200 --> 00:09:27.920\nOtherwise, you're not going.\n\n228\n00:09:27.920 --> 00:09:30.520\nIf you didn't want to go to university, you want to do something else, that's\n\n229\n00:09:30.520 --> 00:09:30.800\nfine,\n\n230\n00:09:30.800 --> 00:09:32.240\nbut you're going to support yourself.\n\n231\n00:09:32.240 --> 00:09:35.400\nSo he got a little softer with the younger ones in the run.\n\n232\n00:09:35.400 --> 00:09:40.470\nMy first job was in a funny, I haven't thought about this for probably 50 years\n\n233\n00:09:40.470 --> 00:09:40.640\n, but it\n\n234\n00:09:40.640 --> 00:09:45.050\nwas in a local bidega, you know, milk bag, we call them, where they sell soft\n\n235\n00:09:45.050 --> 00:09:45.640\ndrinks\n\n236\n00:09:45.640 --> 00:09:47.760\nand candy and stuff like that.\n\n237\n00:09:47.760 --> 00:09:51.040\nAnd I'd stack empty soft drink bottles at the back of the shop.\n\n238\n00:09:51.040 --> 00:09:52.640\nI worked as a caddy for my dad.\n\n239\n00:09:52.640 --> 00:09:56.280\nHe played golf and he had a rule, David, you'd appreciate this.\n\n240\n00:09:56.280 --> 00:09:59.320\nHe only paid me if he won.\n\n241\n00:09:59.320 --> 00:10:00.400\nAnd I said, how does that work?\n\n242\n00:10:00.400 --> 00:10:01.400\nHe said, we're a team.\n\n243\n00:10:01.400 --> 00:10:03.760\nI said, okay, so it was good.\n\n244\n00:10:03.760 --> 00:10:05.280\nSo I learned how to read parts.\n\n245\n00:10:05.280 --> 00:10:10.240\nI learned how to be a good, you know, moral supporter because we're a team.\n\n246\n00:10:10.240 --> 00:10:14.400\nMy summer during university, I worked at a sheet metal factory welding.\n\n247\n00:10:14.400 --> 00:10:17.970\nWhen I was a college, I paid for my college by, you know, I can't believe this,\n\n248\n00:10:17.970 --> 00:10:18.320\nbut it's\n\n249\n00:10:18.320 --> 00:10:21.000\ntrue, I had actually three jobs.\n\n250\n00:10:21.000 --> 00:10:26.650\nOne every morning from 739.30, I lived in all male dormitories and I was one of\n\n251\n00:10:26.650 --> 00:10:26.880\nthe\n\n252\n00:10:26.880 --> 00:10:28.800\ntoilet cleaners.\n\n253\n00:10:28.800 --> 00:10:32.920\nSo we got paid $2.75 an hour to clean the toilets in a male dormitory.\n\n254\n00:10:32.920 --> 00:10:34.120\nNot a great job.\n\n255\n00:10:34.120 --> 00:10:38.330\nI worked on Friday, Saturday and Sunday night in a pub, pouring beers and, you\n\n256\n00:10:38.330 --> 00:10:38.960\nknow, working\n\n257\n00:10:38.960 --> 00:10:41.160\nin the public bar, which was the rough end of the pub.\n\n258\n00:10:41.160 --> 00:10:44.320\nAnd then the fun part was the music bar at the end.\n\n259\n00:10:44.320 --> 00:10:45.320\nDifferent nights you go there.\n\n260\n00:10:45.320 --> 00:10:49.490\nAnd then on Saturdays, I worked at a brokerage firm posting odd lot trades\n\n261\n00:10:49.490 --> 00:10:50.520\ntogether on Saturday\n\n262\n00:10:50.520 --> 00:10:52.200\nmornings from during the weeks brokerage.\n\n263\n00:10:52.200 --> 00:10:55.680\nSo I had a lot of jobs all the way through.\n\n264\n00:10:55.680 --> 00:10:57.240\nAnd you know, we're in coach to do that.\n\n265\n00:10:57.240 --> 00:10:58.320\nI mean, that's how you got money.\n\n266\n00:10:58.320 --> 00:10:59.720\nWe weren't going to be given any money.\n\n267\n00:10:59.720 --> 00:11:00.720\nYeah.\n\n268\n00:11:00.720 --> 00:11:02.160\nWell, you got some major league life lessons there.\n\n269\n00:11:02.160 --> 00:11:06.190\nYou know, teamwork, every job has dignity, even if you're cleaning toilets,\n\n270\n00:11:06.190 --> 00:11:06.600\ncustomer\n\n271\n00:11:06.600 --> 00:11:08.120\nsatisfaction with the bar.\n\n272\n00:11:08.120 --> 00:11:09.120\nWhat's your big lessons?\n\n273\n00:11:09.120 --> 00:11:10.560\nYou know, you got to get a bend.\n\n274\n00:11:10.560 --> 00:11:11.560\nDo your job.\n\n275\n00:11:11.560 --> 00:11:12.560\nIt's funny.\n\n276\n00:11:12.560 --> 00:11:14.910\nI was in a restaurant recently and I was waiting for somebody and I had a drink\n\n277\n00:11:14.910 --> 00:11:15.480\nat the bar\n\n278\n00:11:15.480 --> 00:11:16.480\nwaiting for them.\n\n279\n00:11:16.480 --> 00:11:17.480\nGlass wine.\n\n280\n00:11:17.480 --> 00:11:21.000\nI started talking to waitress, you know, the lady behind the bar.\n\n281\n00:11:21.000 --> 00:11:22.360\nShe said, have you ever done this kind of work?\n\n282\n00:11:22.360 --> 00:11:26.210\nI said, actually, for five years, yeah, I was a barman three nights a week and\n\n283\n00:11:26.210 --> 00:11:26.440\nshe had\n\n284\n00:11:26.440 --> 00:11:27.440\nno idea who I am.\n\n285\n00:11:27.440 --> 00:11:29.520\nAnd I didn't obviously didn't talk about it.\n\n286\n00:11:29.520 --> 00:11:33.130\nBut I told her, I thought it was the single best way to learn how to deal with\n\n287\n00:11:33.130 --> 00:11:33.760\npeople.\n\n288\n00:11:33.760 --> 00:11:37.660\nYou deal with people that they're absolute best and they're absolute worst in a\n\n289\n00:11:37.660 --> 00:11:38.080\nbar.\n\n290\n00:11:38.080 --> 00:11:42.630\nAnd if you can deal with all of humanity in a bar, trust me, inside Wall Street\n\n291\n00:11:42.630 --> 00:11:43.240\n, that's\n\n292\n00:11:43.240 --> 00:11:44.240\neasy.\n\n293\n00:11:44.240 --> 00:11:47.270\nAs I understand it, James, you started out as a lawyer in Australia for four\n\n294\n00:11:47.270 --> 00:11:47.840\nyears, then\n\n295\n00:11:47.840 --> 00:11:51.520\nyou headed to the United States to go to Columbia Business School in New York.\n\n296\n00:11:51.520 --> 00:11:54.120\nWhat was behind that decision to come to the U.S.?\n\n297\n00:11:54.120 --> 00:11:55.880\nI was a lawyer for four years.\n\n298\n00:11:55.880 --> 00:11:57.520\nI wasn't very good lawyer.\n\n299\n00:11:57.520 --> 00:11:58.720\nI went to a good law school.\n\n300\n00:11:58.720 --> 00:11:59.720\nDidn't do very well.\n\n301\n00:11:59.720 --> 00:12:00.720\nDidn't work very hard.\n\n302\n00:12:00.720 --> 00:12:01.720\nDidn't like it.\n\n303\n00:12:01.720 --> 00:12:02.720\nYou know, nothing gets lawyers.\n\n304\n00:12:02.720 --> 00:12:04.560\nIt just didn't ring my bell.\n\n305\n00:12:04.560 --> 00:12:09.090\nMy two elder sisters were lawyers and I could see people who loved it and what\n\n306\n00:12:09.090 --> 00:12:09.880\nthey did.\n\n307\n00:12:09.880 --> 00:12:10.880\nAnd it wasn't me.\n\n308\n00:12:10.880 --> 00:12:14.370\nAnd I thought, I've got to get into business, which is where I wanted to be,\n\n309\n00:12:14.370 --> 00:12:15.040\nbut very hard\n\n310\n00:12:15.040 --> 00:12:21.520\nin Australia in those days, David, in the late '70s to move across professions.\n\n311\n00:12:21.520 --> 00:12:25.030\nAnd I thought the way to deal was to go to Business School in America, there\n\n312\n00:12:25.030 --> 00:12:25.480\nwas one\n\n313\n00:12:25.480 --> 00:12:27.840\nbusiness school that just started in Sydney.\n\n314\n00:12:27.840 --> 00:12:29.720\nBut it was in its first year or two.\n\n315\n00:12:29.720 --> 00:12:33.680\nSo I thought, I'll try my chances, see if I can get into a school in America.\n\n316\n00:12:33.680 --> 00:12:34.680\nAnd I got into Columbia.\n\n317\n00:12:34.680 --> 00:12:35.880\nI was sort of astonished.\n\n318\n00:12:35.880 --> 00:12:36.880\nI got in.\n\n319\n00:12:36.880 --> 00:12:40.600\nI tell you something that probably is pretty wild fact now.\n\n320\n00:12:40.600 --> 00:12:44.400\nI borrowed everything but $5,000, which I'd saved.\n\n321\n00:12:44.400 --> 00:12:47.520\nSo I don't know what my education and housing and everything cost, probably 40\n\n322\n00:12:47.520 --> 00:12:48.440\nor 50,000\n\n323\n00:12:48.440 --> 00:12:49.800\nthose days in total.\n\n324\n00:12:49.800 --> 00:12:51.480\nMy interest rate was 24%.\n\n325\n00:12:51.480 --> 00:12:56.960\nI went to the bank in Australia to borrow and I was unsecured.\n\n326\n00:12:56.960 --> 00:13:00.580\nAnd he said, I'll lend you the money, the bank manager from a new bank called\n\n327\n00:13:00.580 --> 00:13:00.920\nBank of\n\n328\n00:13:00.920 --> 00:13:02.800\nMelbourne, to start up Bank Bank then.\n\n329\n00:13:02.800 --> 00:13:03.800\nIt's gone belly up.\n\n330\n00:13:03.800 --> 00:13:05.880\nI hope that's not a good omen.\n\n331\n00:13:05.880 --> 00:13:09.440\nAnd he said, I'll lend you the money for three conditions.\n\n332\n00:13:09.440 --> 00:13:12.920\nNumber one, you get honors in your first year.\n\n333\n00:13:12.920 --> 00:13:14.640\nAnd I thought, okay, that's fair.\n\n334\n00:13:14.640 --> 00:13:15.640\nI'll work really hard.\n\n335\n00:13:15.640 --> 00:13:17.240\nGive that a chance.\n\n336\n00:13:17.240 --> 00:13:21.060\nNumber two, you need to have a job lined up for the summer before you leave\n\n337\n00:13:21.060 --> 00:13:21.880\nAustralia.\n\n338\n00:13:21.880 --> 00:13:24.400\nSo that was it.\n\n339\n00:13:24.400 --> 00:13:26.320\nHe wanted to get some of his money back.\n\n340\n00:13:26.320 --> 00:13:28.320\nAnd I said, fine, I'll do that.\n\n341\n00:13:28.320 --> 00:13:33.800\nAnd he said, number three, the interest rate we're going to charge you is 24%.\n\n342\n00:13:33.800 --> 00:13:35.360\nAnd he said, do you still want to do it?\n\n343\n00:13:35.360 --> 00:13:38.810\nAnd he said, if you don't pay the 24% or you don't get the job lined up or you\n\n344\n00:13:38.810 --> 00:13:39.280\ndon't get\n\n345\n00:13:39.280 --> 00:13:43.440\nhonors, we're not lending you the second year.\n\n346\n00:13:43.440 --> 00:13:45.880\nAnd I said, I thought I'd died and gone to heaven.\n\n347\n00:13:45.880 --> 00:13:46.880\nAre you kidding?\n\n348\n00:13:46.880 --> 00:13:49.000\nI was going to go to America.\n\n349\n00:13:49.000 --> 00:13:50.320\nHow good was this?\n\n350\n00:13:50.320 --> 00:13:54.070\nWorst cases, I'd go back and be a lawyer and pay it off over a decade or\n\n351\n00:13:54.070 --> 00:13:55.000\nsomething.\n\n352\n00:13:55.000 --> 00:13:56.000\nHow lucky was I?\n\n353\n00:13:56.000 --> 00:13:58.160\nI said, of course, this is great.\n\n354\n00:13:58.160 --> 00:13:59.160\nHe just laughed.\n\n355\n00:13:59.160 --> 00:14:00.160\nThat's great.\n\n356\n00:14:00.160 --> 00:14:05.560\nYou know, then you ended up at McKinsey, the renowned consulting firm.\n\n357\n00:14:05.560 --> 00:14:09.200\nAnd as I understand it, here you ran the financial services practice.\n\n358\n00:14:09.200 --> 00:14:13.500\nWhen you look back at McKinsey, was there a specific thing that you did there\n\n359\n00:14:13.500 --> 00:14:14.760\nthat accelerated\n\n360\n00:14:14.760 --> 00:14:16.160\nyour career trajectory?\n\n361\n00:14:16.160 --> 00:14:17.560\nWhat was your big break there?\n\n362\n00:14:17.560 --> 00:14:19.200\nI did a lot of work in different industries.\n\n363\n00:14:19.200 --> 00:14:24.190\nI did work for, you know, Cabri Shweps in Europe, did some work for hydro\n\n364\n00:14:24.190 --> 00:14:25.040\nelectricity.\n\n365\n00:14:25.040 --> 00:14:29.320\nI did work in pharmaceuticals, but then I focused on financials for a very\n\n366\n00:14:29.320 --> 00:14:30.640\nsimple calculation.\n\n367\n00:14:30.640 --> 00:14:33.160\nMost financial institutions were headquartered in New York.\n\n368\n00:14:33.160 --> 00:14:34.640\nSo I figured I'd travel less.\n\n369\n00:14:34.640 --> 00:14:37.760\nIt was a lifestyle decision, which got me into finance.\n\n370\n00:14:37.760 --> 00:14:39.680\nIt wasn't a desire.\n\n371\n00:14:39.680 --> 00:14:43.410\nBut I think the break I had, there are a lot of people a lot smarter at McKin\n\n372\n00:14:43.410 --> 00:14:43.920\nsey and\n\n373\n00:14:43.920 --> 00:14:44.920\nI'm.\n\n374\n00:14:44.920 --> 00:14:46.360\nIt's full of really brainy people.\n\n375\n00:14:46.360 --> 00:14:51.440\nBut where I could connect with, I could see from the client's perspective\n\n376\n00:14:51.440 --> 00:14:52.000\nprobably better\n\n377\n00:14:52.000 --> 00:14:56.040\nthan many, what it would take to get stuff done.\n\n378\n00:14:56.040 --> 00:15:00.250\nA lot of people had great ideas, but they were so obsessed with the quality of\n\n379\n00:15:00.250 --> 00:15:00.920\nthe thinking\n\n380\n00:15:00.920 --> 00:15:01.920\nand the analytics.\n\n381\n00:15:01.920 --> 00:15:04.320\nI mean, you know this as a businessman.\n\n382\n00:15:04.320 --> 00:15:08.090\nSomebody can bring you in, one of your division heads, a great piece of\n\n383\n00:15:08.090 --> 00:15:09.320\nanalysis around some\n\n384\n00:15:09.320 --> 00:15:13.080\nnew business they want to buy, some edition or some expansion.\n\n385\n00:15:13.080 --> 00:15:16.000\nAnd you're thinking, yeah, but can they get it done?\n\n386\n00:15:16.000 --> 00:15:17.320\nAre they good?\n\n387\n00:15:17.320 --> 00:15:18.320\nCan they make it work?\n\n388\n00:15:18.320 --> 00:15:19.520\nCan they implement it right?\n\n389\n00:15:19.520 --> 00:15:22.640\nDo they understand the culture of the new organization?\n\n390\n00:15:22.640 --> 00:15:27.920\nSo you quickly move from the analytics into the reality of execution.\n\n391\n00:15:27.920 --> 00:15:31.680\nAnd that's where most of the client's head is around.\n\n392\n00:15:31.680 --> 00:15:34.200\nThey weren't wowed by the beauty of the analysis.\n\n393\n00:15:34.200 --> 00:15:38.720\nThey were wowed by, could it actually change the performance of the business?\n\n394\n00:15:38.720 --> 00:15:40.920\nSo I had that kind of mindset pretty early.\n\n395\n00:15:40.920 --> 00:15:43.200\nIt wasn't, it's just who I am.\n\n396\n00:15:43.200 --> 00:15:45.920\nAnd it's probably why I could transition into business management better than\n\n397\n00:15:45.920 --> 00:15:46.800\nsome consultants\n\n398\n00:15:46.800 --> 00:15:51.040\nwho can't leave that hyper analytic personality.\n\n399\n00:15:51.040 --> 00:15:54.720\nAnd at some point you've got to make the transition into can you be pragmatic,\n\n400\n00:15:54.720 --> 00:15:55.560\nget stuff done?\n\n401\n00:15:55.560 --> 00:15:58.660\nAnd I was pretty good at that, which I think made clients just, I got along\n\n402\n00:15:58.660 --> 00:15:59.200\nbetter with\n\n403\n00:15:59.200 --> 00:16:00.600\nclients for that.\n\n404\n00:16:00.600 --> 00:16:05.070\nI first met you when Ron Daniel, who was the head of McKinsey, introduced me to\n\n405\n00:16:05.070 --> 00:16:05.640\nyou.\n\n406\n00:16:05.640 --> 00:16:09.540\nAnd we had a good time playing some golf and it was really fun getting to know\n\n407\n00:16:09.540 --> 00:16:10.040\nyou.\n\n408\n00:16:10.040 --> 00:16:13.690\nAnd you know, at that time, James, you were the head of a brokerage division of\n\n409\n00:16:13.690 --> 00:16:14.120\nMerrill\n\n410\n00:16:14.120 --> 00:16:15.120\nLynch.\n\n411\n00:16:15.120 --> 00:16:16.120\nAnd then I thought it was really great.\n\n412\n00:16:16.120 --> 00:16:19.600\nYou had this great relationship with Ron Daniel, yet you left the firm, you\n\n413\n00:16:19.600 --> 00:16:20.200\nknow, and here\n\n414\n00:16:20.200 --> 00:16:24.080\nhe is taking you to a golf course that everybody would love to go to.\n\n415\n00:16:24.080 --> 00:16:28.230\nWhat happened there was I'd been doing a lot of work for Merrill Lynch and Dave\n\n416\n00:16:28.230 --> 00:16:28.920\nKamansky,\n\n417\n00:16:28.920 --> 00:16:32.920\nwho sadly recently passed and I was very honored to give one of the eulogies\n\n418\n00:16:32.920 --> 00:16:34.160\nthere, had been\n\n419\n00:16:34.160 --> 00:16:37.680\nsort of my mentor or my father figure.\n\n420\n00:16:37.680 --> 00:16:42.600\nAnd one day I did some presentation on the impact of the internet and online\n\n421\n00:16:42.600 --> 00:16:43.400\ntrading into\n\n422\n00:16:43.400 --> 00:16:44.400\nMerrill's business.\n\n423\n00:16:44.400 --> 00:16:49.880\nAnd I took the view passionately that it would be additive, not destructive.\n\n424\n00:16:49.880 --> 00:16:53.640\nIt wouldn't replace it, but people would deal both with human beings and with\n\n425\n00:16:53.640 --> 00:16:54.600\ntheir machines.\n\n426\n00:16:54.600 --> 00:16:59.720\nBy the way, I was right about that and roll the tape for 30 years.\n\n427\n00:16:59.720 --> 00:17:02.200\nWe just bought e-trade as proof positive.\n\n428\n00:17:02.200 --> 00:17:03.480\nWe want the two things together.\n\n429\n00:17:03.480 --> 00:17:08.310\nAnyway, David called me, do his place at the Greenbrier, we were saying, and he\n\n430\n00:17:08.310 --> 00:17:08.800\nsaid,\n\n431\n00:17:08.800 --> 00:17:10.400\nyou're too passionate in there.\n\n432\n00:17:10.400 --> 00:17:12.600\nYou can't do this for us anymore.\n\n433\n00:17:12.600 --> 00:17:14.440\nI said, David, that's terrible.\n\n434\n00:17:14.440 --> 00:17:17.960\nI mean, I care about it and I was just trying to put my best foot forward.\n\n435\n00:17:17.960 --> 00:17:20.440\nWhat I think the right answer is he said, you're missing the point.\n\n436\n00:17:20.440 --> 00:17:22.600\nYou've now crossed the bridge, you're on our side of the fence.\n\n437\n00:17:22.600 --> 00:17:24.080\nI said, what are you talking about?\n\n438\n00:17:24.080 --> 00:17:25.080\nHe said, you work for us now.\n\n439\n00:17:25.080 --> 00:17:26.080\nI said, really?\n\n440\n00:17:26.080 --> 00:17:27.080\nThat's great.\n\n441\n00:17:27.080 --> 00:17:28.080\nWhat am I going to do?\n\n442\n00:17:28.080 --> 00:17:29.080\nHe said, it doesn't matter.\n\n443\n00:17:29.080 --> 00:17:30.080\nHe said, run marketing.\n\n444\n00:17:30.080 --> 00:17:31.080\nI said, but marketing's done in the businesses.\n\n445\n00:17:31.080 --> 00:17:32.920\nHe said, you're missing the point again.\n\n446\n00:17:32.920 --> 00:17:34.840\nI just want you on the team.\n\n447\n00:17:34.840 --> 00:17:40.360\nWe shook hands, no contract, no money, no job description, pure trust.\n\n448\n00:17:40.360 --> 00:17:44.600\nWhen I came in to run marketing, I had one person working for me, one employee.\n\n449\n00:17:44.600 --> 00:17:45.600\nAnd she was my assistant.\n\n450\n00:17:45.600 --> 00:17:48.890\nThen I heard this young woman, lovely young woman who went to Harvard,\n\n451\n00:17:48.890 --> 00:17:49.600\nbrilliant Karen\n\n452\n00:17:49.600 --> 00:17:51.960\nMeyer as a part-time reader.\n\n453\n00:17:51.960 --> 00:17:56.020\nI had to read everything for me for three days a week and summarize it and help\n\n454\n00:17:56.020 --> 00:17:56.480\nme think\n\n455\n00:17:56.480 --> 00:17:58.960\nthrough all the changes that were going on in the world.\n\n456\n00:17:58.960 --> 00:18:00.040\nThat was my job for a year.\n\n457\n00:18:00.040 --> 00:18:01.960\nBut it was all on trust with David.\n\n458\n00:18:01.960 --> 00:18:02.960\nYou shook his hand.\n\n459\n00:18:02.960 --> 00:18:04.920\nThat's all I needed.\n\n460\n00:18:04.920 --> 00:18:06.280\nThat's amazing.\n\n461\n00:18:06.280 --> 00:18:09.240\nWhen you think back at your Merrill Lynch days, what was the biggest challenge\n\n462\n00:18:09.240 --> 00:18:10.040\nyou faced in\n\n463\n00:18:10.040 --> 00:18:11.880\nthe roles that you took on there?\n\n464\n00:18:11.880 --> 00:18:13.360\nAnd how did you handle it?\n\n465\n00:18:13.360 --> 00:18:14.880\nI had a complicated time there.\n\n466\n00:18:14.880 --> 00:18:16.320\nI joined as head of marketing.\n\n467\n00:18:16.320 --> 00:18:18.560\nI then ran the field organization.\n\n468\n00:18:18.560 --> 00:18:24.930\nHere's a McKinsey guy with a funny accent who wears navy suits, talking to 10,\n\n469\n00:18:24.930 --> 00:18:26.200\n000 brokers\n\n470\n00:18:26.200 --> 00:18:32.800\nfrom Topeka and Little Rock and Amarillo and great towns around America.\n\n471\n00:18:32.800 --> 00:18:35.440\nAnd there's a little bit of organ rejection.\n\n472\n00:18:35.440 --> 00:18:36.440\nWhat are you going to do?\n\n473\n00:18:36.440 --> 00:18:37.440\nShow us some charts.\n\n474\n00:18:37.440 --> 00:18:40.240\nI did in the early days, I put charts up.\n\n475\n00:18:40.240 --> 00:18:42.680\nBoy, was I stupid.\n\n476\n00:18:42.680 --> 00:18:47.000\nAnd I finally realized that you don't speak to people through analysis.\n\n477\n00:18:47.000 --> 00:18:50.910\nYou speak through their heart and you get them to understand something, then\n\n478\n00:18:50.910 --> 00:18:51.400\nthey'll\n\n479\n00:18:51.400 --> 00:18:52.720\nfollow you.\n\n480\n00:18:52.720 --> 00:18:56.680\nAnd I think I took a long time to adjust to that, David, if I'm honest about it\n\n481\n00:18:56.680 --> 00:18:56.800\n.\n\n482\n00:18:56.800 --> 00:19:01.340\nAnd then I had various jobs there, I ran research and I was in a role where I\n\n483\n00:19:01.340 --> 00:19:01.960\nfelt I'd\n\n484\n00:19:01.960 --> 00:19:03.520\nbeen demoted.\n\n485\n00:19:03.520 --> 00:19:07.000\nIt actually was in the newspaper that morning and Morgan Stanley called me when\n\n486\n00:19:07.000 --> 00:19:07.280\nthey\n\n487\n00:19:07.280 --> 00:19:09.160\nread in the newspaper.\n\n488\n00:19:09.160 --> 00:19:10.160\nAnd I took the call.\n\n489\n00:19:10.160 --> 00:19:11.680\nI never would have taken a call.\n\n490\n00:19:11.680 --> 00:19:14.990\nOh, that's interesting because I was going to ask you what was on your mind\n\n491\n00:19:14.990 --> 00:19:15.400\nwhen you went\n\n492\n00:19:15.400 --> 00:19:17.400\nto run a wealth management of Morgan.\n\n493\n00:19:17.400 --> 00:19:18.840\nThat was a big change.\n\n494\n00:19:18.840 --> 00:19:24.500\nWell, John called me John Mack and he had lunch with me and they knew that my\n\n495\n00:19:24.500 --> 00:19:24.920\nrole had\n\n496\n00:19:24.920 --> 00:19:25.920\nchanged at Merrill.\n\n497\n00:19:25.920 --> 00:19:30.770\nI felt whatever my interpretation was, I was done there and different people\n\n498\n00:19:30.770 --> 00:19:31.600\ndisagree,\n\n499\n00:19:31.600 --> 00:19:33.040\nbut didn't really matter.\n\n500\n00:19:33.040 --> 00:19:37.850\nAnd John said to me, we've got this broken retail business called Dean Whitter,\n\n501\n00:19:37.850 --> 00:19:38.400\nyou've\n\n502\n00:19:38.400 --> 00:19:42.080\nrun the best business in the world, which is Merrill Lynch.\n\n503\n00:19:42.080 --> 00:19:43.800\nWhat about coming and running ours?\n\n504\n00:19:43.800 --> 00:19:48.040\nAnd he said, but first can it be fixed or should we just sell it?\n\n505\n00:19:48.040 --> 00:19:51.950\nI said, well, John, you've got three other companies doing exactly what you're\n\n506\n00:19:51.950 --> 00:19:52.560\ndoing,\n\n507\n00:19:52.560 --> 00:19:55.320\nmaking three times as much money as you're making.\n\n508\n00:19:55.320 --> 00:19:56.520\nSo it obviously can be fixed.\n\n509\n00:19:56.520 --> 00:19:58.320\nIt just hasn't been run well.\n\n510\n00:19:58.320 --> 00:20:01.920\nI said, but in two years time, we got a different decision.\n\n511\n00:20:01.920 --> 00:20:04.360\nYou need to decide then having fixed it.\n\n512\n00:20:04.360 --> 00:20:05.520\nIt needs to get to scale.\n\n513\n00:20:05.520 --> 00:20:07.120\nSo it's got to get bigger.\n\n514\n00:20:07.120 --> 00:20:10.280\nYou either sell or you buy one of those competitors.\n\n515\n00:20:10.280 --> 00:20:13.000\nBut for two years, I will do the job.\n\n516\n00:20:13.000 --> 00:20:15.800\nI promise you will fix this business.\n\n517\n00:20:15.800 --> 00:20:18.040\nIf you sell it, I'll go.\n\n518\n00:20:18.040 --> 00:20:21.360\nIf you buy another company and you want that leader to take over, I'm fine with\n\n519\n00:20:21.360 --> 00:20:22.120\nthat too.\n\n520\n00:20:22.120 --> 00:20:24.760\nI'll give you two good years, but we'll get it done.\n\n521\n00:20:24.760 --> 00:20:26.920\nAnd that's what we set off to do.\n\n522\n00:20:26.920 --> 00:20:29.000\nYou did a great job doing that, obviously.\n\n523\n00:20:29.000 --> 00:20:33.710\nAnd when was there an aha moment for you when you started to think about the\n\n524\n00:20:33.710 --> 00:20:34.680\nidea of becoming\n\n525\n00:20:34.680 --> 00:20:39.590\nthe CEO of Morgan Stanley and actually believing that you were the guy for the\n\n526\n00:20:39.590 --> 00:20:40.080\njob?\n\n527\n00:20:40.080 --> 00:20:42.880\nI certainly didn't go to Morgan Stanley expecting to be CEO.\n\n528\n00:20:42.880 --> 00:20:44.800\nI was very clear with people about that.\n\n529\n00:20:44.800 --> 00:20:48.210\nAnd I think that actually helped a lot because you weren't going to the outside\n\n530\n00:20:48.210 --> 00:20:48.760\nguy coming\n\n531\n00:20:48.760 --> 00:20:50.640\nin to take the job.\n\n532\n00:20:50.640 --> 00:20:53.690\nBack to the Dean Witter story, we actually bought another business two years in\n\n533\n00:20:53.690 --> 00:20:54.040\ncalled\n\n534\n00:20:54.040 --> 00:20:59.200\nSmith Barney, which was a home run, probably career-defining moment.\n\n535\n00:20:59.200 --> 00:21:03.410\nAnd I think then I began to realize I had a strategy from Morgan Stanley right\n\n536\n00:21:03.410 --> 00:21:03.960\nfrom day\n\n537\n00:21:03.960 --> 00:21:06.200\none that it needed more balance.\n\n538\n00:21:06.200 --> 00:21:10.440\nYou needed more stable businesses to go with the very volatile trading stuff.\n\n539\n00:21:10.440 --> 00:21:16.240\nI did a presentation of the board about 20 days into the job and it basically\n\n540\n00:21:16.240 --> 00:21:16.440\nsaid it\n\n541\n00:21:16.440 --> 00:21:21.260\nrated the business along very poor, poor and okay, the business has runny and\n\n542\n00:21:21.260 --> 00:21:21.760\nsaid,\n\n543\n00:21:21.760 --> 00:21:25.120\nhere are all the assessments and here's how we're going to fix it.\n\n544\n00:21:25.120 --> 00:21:29.730\nAnd when we fixed it, I think the board started saying, if this guy can handle\n\n545\n00:21:29.730 --> 00:21:30.720\nrisk management\n\n546\n00:21:30.720 --> 00:21:35.120\nin the trading, the complicated stuff, maybe he's a contender.\n\n547\n00:21:35.120 --> 00:21:39.120\nIt just became apparent over time that I could probably handle the job.\n\n548\n00:21:39.120 --> 00:21:43.310\nAnd then I started to think, well, it might end up this way, but I didn't go\n\n549\n00:21:43.310 --> 00:21:44.120\nthere David\n\n550\n00:21:44.120 --> 00:21:45.120\ntoo.\n\n551\n00:21:45.120 --> 00:21:47.760\nI never tried to do the job ahead of the job I have.\n\n552\n00:21:47.760 --> 00:21:50.480\nI've never tried to plan for the next job.\n\n553\n00:21:50.480 --> 00:21:53.000\nI've just assumed you do your job really well.\n\n554\n00:21:53.000 --> 00:22:03.080\nReasonable people will recognize that and you'll be rewarded.\n\n555\n00:22:03.080 --> 00:22:06.840\nYou mentioned Smith Barney is being a career defining moment for you.\n\n556\n00:22:06.840 --> 00:22:11.110\nAnd I remember this, you know, I think you spent around $3 billion to acquire\n\n557\n00:22:11.110 --> 00:22:12.160\nSmith Barney.\n\n558\n00:22:12.160 --> 00:22:15.500\nMaybe more, I'm not exactly sure of that number, but you know, you did it in\n\n559\n00:22:15.500 --> 00:22:16.280\nthe midst of the\n\n560\n00:22:16.280 --> 00:22:17.840\nfinancial crisis.\n\n561\n00:22:17.840 --> 00:22:19.680\nThat took a lot of gumption, didn't it?\n\n562\n00:22:19.680 --> 00:22:22.560\nWell, you know, it was an interesting problem we had.\n\n563\n00:22:22.560 --> 00:22:24.920\nSmith Barney was owned by Citibank at the time.\n\n564\n00:22:24.920 --> 00:22:26.760\nAnd we'd just come out of the financial crisis.\n\n565\n00:22:26.760 --> 00:22:31.000\nAnd I was co-president and I was absolutely positive.\n\n566\n00:22:31.000 --> 00:22:33.600\nWe couldn't survive another crisis if we didn't change.\n\n567\n00:22:33.600 --> 00:22:36.400\nIt was about a month after we nearly went on it, maybe not even.\n\n568\n00:22:36.400 --> 00:22:38.400\nIt was pre-Thanksgiving and we'd nearly gone under.\n\n569\n00:22:38.400 --> 00:22:43.400\nI think it was October 8th when in John's office and I said, I've got an idea.\n\n570\n00:22:43.400 --> 00:22:45.600\nI think we should approach Citibank.\n\n571\n00:22:45.600 --> 00:22:46.880\nThey don't like this business.\n\n572\n00:22:46.880 --> 00:22:49.000\nIt's not doing well.\n\n573\n00:22:49.000 --> 00:22:50.360\nWe fixed our equivalent.\n\n574\n00:22:50.360 --> 00:22:55.750\nWe could fix theirs, we'll get scale and they can mark it up and get the equity\n\n575\n00:22:55.750 --> 00:22:56.600\ncapital that\n\n576\n00:22:56.600 --> 00:22:58.840\nthey get from marking up.\n\n577\n00:22:58.840 --> 00:23:02.110\nAnd I think we could help them by doing a staggered acquisition over many years\n\n578\n00:23:02.110 --> 00:23:02.440\nwhere\n\n579\n00:23:02.440 --> 00:23:04.840\nthey would share in the upside.\n\n580\n00:23:04.840 --> 00:23:05.840\nSo that was the idea.\n\n581\n00:23:05.840 --> 00:23:07.920\nIt came literally three weeks after we nearly went under.\n\n582\n00:23:07.920 --> 00:23:09.760\nAnd we went to Citibank and they agreed.\n\n583\n00:23:09.760 --> 00:23:13.090\nWe ended up probably paid in total because we bought it in stumps and the first\n\n584\n00:23:13.090 --> 00:23:13.440\npiece\n\n585\n00:23:13.440 --> 00:23:14.720\nwas about $3 billion.\n\n586\n00:23:14.720 --> 00:23:15.720\nThat's right.\n\n587\n00:23:15.720 --> 00:23:19.680\nI would say we probably paid maybe $6 billion in total.\n\n588\n00:23:19.680 --> 00:23:22.160\nWhat we bought then is probably worth $50 billion.\n\n589\n00:23:22.160 --> 00:23:24.160\nThat's a nice career to finding moment.\n\n590\n00:23:24.160 --> 00:23:26.320\nIt was pretty cool.\n\n591\n00:23:26.320 --> 00:23:30.640\nAnd because of the benefit of putting it with something that gave it the scale,\n\n592\n00:23:30.640 --> 00:23:31.240\nthen we turned\n\n593\n00:23:31.240 --> 00:23:33.080\nit around and so on.\n\n594\n00:23:33.080 --> 00:23:37.040\nBut if you face reality and you know it because you're a pragmatist, I'm a prag\n\n595\n00:23:37.040 --> 00:23:37.760\nmatist and if\n\n596\n00:23:37.760 --> 00:23:42.830\nyou're pragmatic, if you see your business nearly disappear and you don't\n\n597\n00:23:42.830 --> 00:23:43.800\nchange, you\n\n598\n00:23:43.800 --> 00:23:46.560\njust rolled the biggest dice of your life.\n\n599\n00:23:46.560 --> 00:23:48.760\nBecause if another crisis comes, you're dead.\n\n600\n00:23:48.760 --> 00:23:53.870\nI said to the board, to John, to everybody, we have the luxury of being forced\n\n601\n00:23:53.870 --> 00:23:55.200\nto do something.\n\n602\n00:23:55.200 --> 00:23:58.080\nOthers have what I call tyranny of success.\n\n603\n00:23:58.080 --> 00:23:59.920\nThey get through the crisis really well.\n\n604\n00:23:59.920 --> 00:24:01.520\nSo they think they don't need to change.\n\n605\n00:24:01.520 --> 00:24:03.320\nBut the world changed.\n\n606\n00:24:03.320 --> 00:24:06.080\nIrrespective of how you got through it, it still changed.\n\n607\n00:24:06.080 --> 00:24:07.200\nWe didn't have that option.\n\n608\n00:24:07.200 --> 00:24:11.480\nSo we went hard at changing the place.\n\n609\n00:24:11.480 --> 00:24:15.750\nAnd it's easy if you've got a gun to the back of your head, which I thought we\n\n610\n00:24:15.750 --> 00:24:16.080\ndid.\n\n611\n00:24:16.080 --> 00:24:19.710\nYou mentioned a little bit earlier, you made another big acquisition with e\n\n612\n00:24:19.710 --> 00:24:20.240\nTrade.\n\n613\n00:24:20.240 --> 00:24:24.210\nTell me how you took your team through that process of making another big move\n\n614\n00:24:24.210 --> 00:24:24.960\nlike that.\n\n615\n00:24:24.960 --> 00:24:28.570\nHow do you get an organization or the right people aligned in a place like\n\n616\n00:24:28.570 --> 00:24:29.440\nMorgan Stanley\n\n617\n00:24:29.440 --> 00:24:31.800\nto make a big move to buy an eTrade?\n\n618\n00:24:31.800 --> 00:24:32.800\nWe bought eTrade.\n\n619\n00:24:32.800 --> 00:24:36.100\nThen we bought a company called Eaton Vance, both during COVID, spent about $20\n\n620\n00:24:36.100 --> 00:24:36.520\nbillion\n\n621\n00:24:36.520 --> 00:24:37.920\non them last year.\n\n622\n00:24:37.920 --> 00:24:41.970\nI've become convinced that while the internet and online trading and companies\n\n623\n00:24:41.970 --> 00:24:42.600\nlike Robin\n\n624\n00:24:42.600 --> 00:24:49.170\nHood and Schwab, etc., weren't going to kill our business, they're eating into\n\n625\n00:24:49.170 --> 00:24:49.480\nit.\n\n626\n00:24:49.480 --> 00:24:54.810\nAnd our ability to build a digital platform and a digital bank was going to\n\n627\n00:24:54.810 --> 00:24:55.600\ntake a lot\n\n628\n00:24:55.600 --> 00:24:57.880\nlonger than if we could buy one.\n\n629\n00:24:57.880 --> 00:25:01.770\nThere were really only three that were of size that were worth buying or\n\n630\n00:25:01.770 --> 00:25:02.680\nmerging with.\n\n631\n00:25:02.680 --> 00:25:05.280\nThey were Schwab, a meritrade, an eTrade.\n\n632\n00:25:05.280 --> 00:25:08.760\nAnd one morning, a most amazing thing happened.\n\n633\n00:25:08.760 --> 00:25:11.120\nTwo of them decided to merge.\n\n634\n00:25:11.120 --> 00:25:15.520\nSo the two likely bidders for eTrade just disappeared.\n\n635\n00:25:15.520 --> 00:25:17.120\nI walked into our CFO's office.\n\n636\n00:25:17.120 --> 00:25:18.680\nI said, \"You know what we're going to do?\"\n\n637\n00:25:18.680 --> 00:25:20.200\nHe said, \"Well, I said, \"We're going to buy eTrade.\"\n\n638\n00:25:20.200 --> 00:25:21.200\nHe said, \"You're nuts.\n\n639\n00:25:21.200 --> 00:25:22.200\nWhat are you talking about?\n\n640\n00:25:22.200 --> 00:25:23.200\nWe're in the middle of COVID.\"\n\n641\n00:25:23.200 --> 00:25:24.680\nI said, \"You see the news this morning?\"\n\n642\n00:25:24.680 --> 00:25:26.720\nHe said, \"Yeah, a meritrade in Trump merged.\"\n\n643\n00:25:26.720 --> 00:25:30.120\nI said, \"This is the best news we could possibly have had.\"\n\n644\n00:25:30.120 --> 00:25:32.440\nAnd two competitors just got taken off the field.\n\n645\n00:25:32.440 --> 00:25:33.440\nAbsolutely.\n\n646\n00:25:33.440 --> 00:25:34.440\nOpportunity knocked, right?\n\n647\n00:25:34.440 --> 00:25:35.440\nYou got to go for it.\n\n648\n00:25:35.440 --> 00:25:36.760\nYou know, we're in COVID.\n\n649\n00:25:36.760 --> 00:25:37.920\nWe're under stress and everything.\n\n650\n00:25:37.920 --> 00:25:42.040\nBut when the moment hits, you've got to go for it.\n\n651\n00:25:42.040 --> 00:25:48.040\nBut it was based on the strategy of we needed to provide for the next hundred\n\n652\n00:25:48.040 --> 00:25:49.120\nyears world\n\n653\n00:25:49.120 --> 00:25:52.560\nclass digital capability and something called workplace.\n\n654\n00:25:52.560 --> 00:25:57.500\nWe serve hundreds, thousands of companies for their employee stock plans\n\n655\n00:25:57.500 --> 00:25:58.040\nthrough eTrade\n\n656\n00:25:58.040 --> 00:25:59.040\nand through our business.\n\n657\n00:25:59.040 --> 00:26:00.560\nWe could combine that.\n\n658\n00:26:00.560 --> 00:26:04.640\nOnce we explained the logic to the team, everybody was supportive.\n\n659\n00:26:04.640 --> 00:26:08.320\nBut not everybody arrives at it through the same filters.\n\n660\n00:26:08.320 --> 00:26:12.520\nSome people start with, \"Well, it's going to be expensive.\"\n\n661\n00:26:12.520 --> 00:26:14.200\nAnd you know, he said, \"Yeah?\n\n662\n00:26:14.200 --> 00:26:18.320\nYou ever bought a house that was a really, really good house, really cheap?\"\n\n663\n00:26:18.320 --> 00:26:19.320\n\"No.\"\n\n664\n00:26:19.320 --> 00:26:20.320\n\"Okay.\n\n665\n00:26:20.320 --> 00:26:21.760\nYou got to pay for quality.\"\n\n666\n00:26:21.760 --> 00:26:23.920\nHe said, \"It's going to be difficult to integrate.\"\n\n667\n00:26:23.920 --> 00:26:28.160\nI said, \"Yes, it would be better if we didn't have COVID going on, but we do.\"\n\n668\n00:26:28.160 --> 00:26:32.840\nSo we went through a series of sort of the, everybody's got their own visceral\n\n669\n00:26:32.840 --> 00:26:33.440\nreasons\n\n670\n00:26:33.440 --> 00:26:35.360\nwhy things can't get done.\n\n671\n00:26:35.360 --> 00:26:41.890\nAnd you've got to calmly and gently just explain why yes, it's a challenge,\n\n672\n00:26:41.890 --> 00:26:43.000\nlegitimize\n\n673\n00:26:43.000 --> 00:26:45.560\nthe feelings because they're real.\n\n674\n00:26:45.560 --> 00:26:47.760\nBut don't let them knock you off course.\n\n675\n00:26:47.760 --> 00:26:50.640\nNow, if you're wrong, ultimately you lose your job.\n\n676\n00:26:50.640 --> 00:26:51.640\nThat's part of the game.\n\n677\n00:26:51.640 --> 00:26:52.640\nThat's right.\n\n678\n00:26:52.640 --> 00:26:53.640\nI take that risk all day long.\n\n679\n00:26:53.640 --> 00:26:56.440\nIt's like getting your loan to go to college.\n\n680\n00:26:56.440 --> 00:26:57.440\nYou got to back yourself.\n\n681\n00:26:57.440 --> 00:27:01.600\nI'm convinced, you know, we know these businesses really well.\n\n682\n00:27:01.600 --> 00:27:04.880\nAnd when you have that kind of information advantage, if you don't act on it,\n\n683\n00:27:04.880 --> 00:27:05.320\nthen you\n\n684\n00:27:05.320 --> 00:27:07.000\nshouldn't be in your job.\n\n685\n00:27:07.000 --> 00:27:10.130\nOne thing that I've learned in my research is that I understand you run the\n\n686\n00:27:10.130 --> 00:27:10.600\ncompany with\n\n687\n00:27:10.600 --> 00:27:12.600\nthree pieces of paper.\n\n688\n00:27:12.600 --> 00:27:13.600\nYeah.\n\n689\n00:27:13.600 --> 00:27:14.600\nExplain that.\n\n690\n00:27:14.600 --> 00:27:18.550\nOne is every night before I go to bed, I write down the daily numbers for our\n\n691\n00:27:18.550 --> 00:27:19.560\nbusinesses.\n\n692\n00:27:19.560 --> 00:27:24.000\nAnd I do it by hand because it gives me a visceral tactile feel for how we're\n\n693\n00:27:24.000 --> 00:27:24.720\ndoing.\n\n694\n00:27:24.720 --> 00:27:28.680\nAnd I don't know if you're the same way, but I see patterns in numbers.\n\n695\n00:27:28.680 --> 00:27:33.240\nAnd I've done this nearly 3,000 nights, never missed a night.\n\n696\n00:27:33.240 --> 00:27:38.810\nI can tell you on the fourth quarter of 2018, on the third of December, which\n\n697\n00:27:38.810 --> 00:27:40.040\nwas day 46\n\n698\n00:27:40.040 --> 00:27:44.360\non the quarter, we made 72.7 million, now wealth management business, 77\n\n699\n00:27:44.360 --> 00:27:45.880\nmillion in trading,\n\n700\n00:27:45.880 --> 00:27:50.200\nand I cumulary revenues were 3.12 billion on that day, and so on.\n\n701\n00:27:50.200 --> 00:27:53.400\nSo that's one way of just staying day to day.\n\n702\n00:27:53.400 --> 00:27:56.880\nThe second cheat I also happen to have here because I'm working on it, I write\n\n703\n00:27:56.880 --> 00:27:57.480\ndown 10\n\n704\n00:27:57.480 --> 00:28:01.000\nthings that I want to get done because my bum is in the seat.\n\n705\n00:28:01.000 --> 00:28:03.980\nLong as Santa's going to do great this year, I'm sure of it, whether I'm in the\n\n706\n00:28:03.980 --> 00:28:04.360\njob or\n\n707\n00:28:04.360 --> 00:28:05.360\nnot.\n\n708\n00:28:05.360 --> 00:28:08.480\nMy job is to make it do even better because I'm in the job.\n\n709\n00:28:08.480 --> 00:28:12.890\nSo certain things, whether it's sell businesses, integrate deals, develop\n\n710\n00:28:12.890 --> 00:28:14.160\nsuccession plans for\n\n711\n00:28:14.160 --> 00:28:19.010\nmy management, work on our dividends, I put in here past my annual fitness test\n\n712\n00:28:19.010 --> 00:28:19.080\n.\n\n713\n00:28:19.080 --> 00:28:21.000\nSome of them are very personal goals.\n\n714\n00:28:21.000 --> 00:28:24.750\nIn the third sheet, which I won't pull out, but it's in here, it's very short,\n\n715\n00:28:24.750 --> 00:28:25.200\nit just\n\n716\n00:28:25.200 --> 00:28:28.960\nsays what our strategy is over the next five, 10 years.\n\n717\n00:28:28.960 --> 00:28:33.230\nSo I'm trying to toggle between David, 10 year view of the company, one year\n\n718\n00:28:33.230 --> 00:28:33.880\nget stuff\n\n719\n00:28:33.880 --> 00:28:36.760\ndone and daily make some money.\n\n720\n00:28:36.760 --> 00:28:42.910\nAnd that's any executives challenge is how do you stay sort of visionary but\n\n721\n00:28:42.910 --> 00:28:43.760\nreal.\n\n722\n00:28:43.760 --> 00:28:45.160\nAnd it's those three sheets.\n\n723\n00:28:45.160 --> 00:28:46.160\nIt just works for me.\n\n724\n00:28:46.160 --> 00:28:48.200\nI mean, everybody's got different tools.\n\n725\n00:28:48.200 --> 00:28:50.240\nDoes it help you drive your decision-making, James?\n\n726\n00:28:50.240 --> 00:28:53.760\nDoes it help you say what you say yes to, what you say no to?\n\n727\n00:28:53.760 --> 00:28:54.760\nAbsolutely.\n\n728\n00:28:54.760 --> 00:28:56.560\nI come back to some idea comes up.\n\n729\n00:28:56.560 --> 00:29:00.800\nWe should buy XYZ bank and I'll make it up Brazil.\n\n730\n00:29:00.800 --> 00:29:03.640\nI'll say, okay, go back to the strategy sheet.\n\n731\n00:29:03.640 --> 00:29:05.120\nDoes it fit?\n\n732\n00:29:05.120 --> 00:29:08.080\nIf not, don't do it or change your strategy.\n\n733\n00:29:08.080 --> 00:29:12.530\nIf I see where our numbers are trailing in any given quarter, it changes the\n\n734\n00:29:12.530 --> 00:29:13.160\ntonality\n\n735\n00:29:13.160 --> 00:29:15.880\nof how you talk about the business.\n\n736\n00:29:15.880 --> 00:29:18.480\nAnd in any month, I'm looking at my 10 things to get done.\n\n737\n00:29:18.480 --> 00:29:21.790\nAnd if we haven't got them done and I'm in December, I'm working hard to get\n\n738\n00:29:21.790 --> 00:29:22.440\nthose things\n\n739\n00:29:22.440 --> 00:29:23.840\nover the finish line.\n\n740\n00:29:23.840 --> 00:29:25.920\nI like completing the task in front of me.\n\n741\n00:29:25.920 --> 00:29:27.120\nI find it very useful.\n\n742\n00:29:27.120 --> 00:29:30.170\nBut again, all our finance guys come in and they look at these sheets of\n\n743\n00:29:30.170 --> 00:29:30.720\nnumbers that\n\n744\n00:29:30.720 --> 00:29:33.040\nare right down, thousands of numbers.\n\n745\n00:29:33.040 --> 00:29:34.560\nAnd they think I'm completely nuts.\n\n746\n00:29:34.560 --> 00:29:37.240\nAnd I probably am a bit in that regard.\n\n747\n00:29:37.240 --> 00:29:38.560\nBut it's what works for me.\n\n748\n00:29:38.560 --> 00:29:39.960\nSo it works.\n\n749\n00:29:39.960 --> 00:29:42.000\nEverybody's got to find what works for them.\n\n750\n00:29:42.000 --> 00:29:45.370\nWhat's the biggest thing that you've said no to, that you wish you would have\n\n751\n00:29:45.370 --> 00:29:45.920\nsaid yes\n\n752\n00:29:45.920 --> 00:29:49.160\nto as it relates to the business?\n\n753\n00:29:49.160 --> 00:29:50.720\nWell, we made a mistake.\n\n754\n00:29:50.720 --> 00:29:51.720\nWe sold a business.\n\n755\n00:29:51.720 --> 00:29:52.720\nI don't know.\n\n756\n00:29:52.720 --> 00:29:55.530\nIt's not exactly saying no to it, but we sold a company we should have kept an\n\n757\n00:29:55.530 --> 00:29:56.840\nasset manager\n\n758\n00:29:56.840 --> 00:29:58.760\ncould van camp and several years ago.\n\n759\n00:29:58.760 --> 00:30:00.920\nSo I wish we hadn't done that, frankly.\n\n760\n00:30:00.920 --> 00:30:03.280\nThat was a mistake, I think.\n\n761\n00:30:03.280 --> 00:30:08.120\nIt's nothing that I can see, obviously, that we've said no to that we shouldn't\n\n762\n00:30:08.120 --> 00:30:08.120\n.\n\n763\n00:30:08.120 --> 00:30:13.150\nI probably, if I fault myself, I think I was a little slow in picking up on how\n\n764\n00:30:13.150 --> 00:30:13.960\nimportant\n\n765\n00:30:13.960 --> 00:30:17.200\nwe needed to invest in innovative technologies.\n\n766\n00:30:17.200 --> 00:30:18.840\nI don't come from that kind of background.\n\n767\n00:30:18.840 --> 00:30:24.090\nThat's a clear deficit in my skills, because in this day and age, all CEOs\n\n768\n00:30:24.090 --> 00:30:24.720\nshould have pretty\n\n769\n00:30:24.720 --> 00:30:26.440\nstrong technology chops.\n\n770\n00:30:26.440 --> 00:30:27.440\nI don't have them.\n\n771\n00:30:27.440 --> 00:30:31.570\nYou know, as a different generation and I'm a lawyer and consultant and blah,\n\n772\n00:30:31.570 --> 00:30:32.120\nblah, blah.\n\n773\n00:30:32.120 --> 00:30:36.600\nSo I think I probably didn't have the sense of urgency I should have had when\n\n774\n00:30:36.600 --> 00:30:37.240\npeople wanted\n\n775\n00:30:37.240 --> 00:30:38.240\nto invest more.\n\n776\n00:30:38.240 --> 00:30:39.240\nWe've caught up now.\n\n777\n00:30:39.240 --> 00:30:42.620\nWe've done it and we've got some fabulous, more visionary people now driving,\n\n778\n00:30:42.620 --> 00:30:42.960\nwhich\n\n779\n00:30:42.960 --> 00:30:43.800\nis great.\n\n780\n00:30:43.800 --> 00:30:45.560\nI had the same thing happen to young brands.\n\n781\n00:30:45.560 --> 00:30:49.320\nThat's my one thing I look back on and wish I would have been better at.\n\n782\n00:30:49.320 --> 00:30:52.200\nJames, you happen to be one of the nicest guys I know.\n\n783\n00:30:52.200 --> 00:30:56.270\nBut how's a guy like you not only survive, but you've really thrived in what is\n\n784\n00:30:56.270 --> 00:30:56.720\nviewed\n\n785\n00:30:56.720 --> 00:31:01.560\nto be a doggy dog business, the whole financial services?\n\n786\n00:31:01.560 --> 00:31:03.120\nThat's a tough business.\n\n787\n00:31:03.120 --> 00:31:04.600\nFirstly, thank you.\n\n788\n00:31:04.600 --> 00:31:05.840\nIt's very kind.\n\n789\n00:31:05.840 --> 00:31:07.920\nYou have to have a set of beliefs.\n\n790\n00:31:07.920 --> 00:31:11.910\nYou've got to be willing to listen and to be moved and to be influenced, but\n\n791\n00:31:11.910 --> 00:31:12.560\nyou've got\n\n792\n00:31:12.560 --> 00:31:17.050\nto have a fundamental view and I have a very strong fundamental view about how\n\n793\n00:31:17.050 --> 00:31:17.560\nto run this\n\n794\n00:31:17.560 --> 00:31:21.120\nparticular company during this decade.\n\n795\n00:31:21.120 --> 00:31:22.920\nI've had some very tough conversations.\n\n796\n00:31:22.920 --> 00:31:26.960\nI'd said publicly once it got me a lot of grief on Wall Street, but outside\n\n797\n00:31:26.960 --> 00:31:27.520\nWall Street,\n\n798\n00:31:27.520 --> 00:31:29.160\nI think probably everybody cheered.\n\n799\n00:31:29.160 --> 00:31:31.910\nThey said if bankers didn't like their bonuses, this is when we're making\n\n800\n00:31:31.910 --> 00:31:33.360\nbasically no money\n\n801\n00:31:33.360 --> 00:31:35.960\nand people whinging about how much bonuses we paid.\n\n802\n00:31:35.960 --> 00:31:39.110\nListen, David, when we make great years, I'm prepared to pay people huge\n\n803\n00:31:39.110 --> 00:31:39.720\namounts of money\n\n804\n00:31:39.720 --> 00:31:41.520\nand we do and they deserve it.\n\n805\n00:31:41.520 --> 00:31:43.920\nBut when we make no money, no.\n\n806\n00:31:43.920 --> 00:31:45.920\nI said they didn't like it, they could leave.\n\n807\n00:31:45.920 --> 00:31:48.780\nWell, a guy came up to me, he was in Dubois and he came up to me and said, \"You\n\n808\n00:31:48.780 --> 00:31:49.280\nknow,\n\n809\n00:31:49.280 --> 00:31:51.440\neverybody in New York is laughing at you.\"\n\n810\n00:31:51.440 --> 00:31:53.120\nI said, \"I don't care.\n\n811\n00:31:53.120 --> 00:31:57.320\nFirstly, we pay them in stock and the stock's going down.\"\n\n812\n00:31:57.320 --> 00:32:00.050\nYou'd think they want the stock to go up because they've got a lot of equity\n\n813\n00:32:00.050 --> 00:32:01.120\ntied up.\n\n814\n00:32:01.120 --> 00:32:04.060\nSecondly, if we don't do that, our shareholders are going to pick up their bat\n\n815\n00:32:04.060 --> 00:32:04.840\non ball and go\n\n816\n00:32:04.840 --> 00:32:05.840\nhome.\n\n817\n00:32:05.840 --> 00:32:06.840\nWe've got nothing.\n\n818\n00:32:06.840 --> 00:32:09.910\nSometimes you've just got to say the truth that they don't like it or find if I\n\n819\n00:32:09.910 --> 00:32:10.280\nscrew\n\n820\n00:32:10.280 --> 00:32:12.600\nup and the bottles throw me up, that's fine.\n\n821\n00:32:12.600 --> 00:32:15.760\nI'm not going to pretend to make people happy.\n\n822\n00:32:15.760 --> 00:32:19.440\nListen, when we do great, we pay people great and God bless them.\n\n823\n00:32:19.440 --> 00:32:21.440\nThey do phenomenal jobs for their clients.\n\n824\n00:32:21.440 --> 00:32:26.930\nThey help companies like your old company merge by businesses, raise capital,\n\n825\n00:32:26.930 --> 00:32:27.120\nhedge\n\n826\n00:32:27.120 --> 00:32:30.920\ncurrency risk, and so on and provide financial advice to the individuals.\n\n827\n00:32:30.920 --> 00:32:33.560\nBut when we don't do great, you don't pretend you did great.\n\n828\n00:32:33.560 --> 00:32:36.760\nThe old axiom heads I win tells you lose.\n\n829\n00:32:36.760 --> 00:32:38.200\nIt doesn't work.\n\n830\n00:32:38.200 --> 00:32:42.840\nWhen you think about being a CEO, what have you had to give up in this season\n\n831\n00:32:42.840 --> 00:32:43.400\nof your\n\n832\n00:32:43.400 --> 00:32:47.080\nlife to be a successful CEO?\n\n833\n00:32:47.080 --> 00:32:49.360\nWhat are you not willing to give up?\n\n834\n00:32:49.360 --> 00:32:54.260\nYou can't have your health, your kids, your marriage, your friends, your job,\n\n835\n00:32:54.260 --> 00:32:55.280\nyour hobbies,\n\n836\n00:32:55.280 --> 00:32:57.760\nyour interests, all doing well.\n\n837\n00:32:57.760 --> 00:33:02.920\nAt any point in your life, something's taken away from something else.\n\n838\n00:33:02.920 --> 00:33:07.120\nTo me, my relationship with my kids has been the most important thing.\n\n839\n00:33:07.120 --> 00:33:10.640\nThankfully, I have a fabulous relationship with both of them, both young adults\n\n840\n00:33:10.640 --> 00:33:10.640\n.\n\n841\n00:33:10.640 --> 00:33:13.960\nI spend less time with my friends than I would like.\n\n842\n00:33:13.960 --> 00:33:15.200\nYour health is very important.\n\n843\n00:33:15.200 --> 00:33:17.360\nI exercise a lot.\n\n844\n00:33:17.360 --> 00:33:20.360\nI think you just can't have it all.\n\n845\n00:33:20.360 --> 00:33:23.290\nI've seen enough where I know a lot of things I don't need to do, so I've\n\n846\n00:33:23.290 --> 00:33:24.040\nprobably got more\n\n847\n00:33:24.040 --> 00:33:25.920\nbalance in my life.\n\n848\n00:33:25.920 --> 00:33:27.240\nBut these are all encompassing.\n\n849\n00:33:27.240 --> 00:33:28.240\nIt never stops.\n\n850\n00:33:28.240 --> 00:33:31.410\nIt's like standing on the ocean and you're watching the waves come in and you\n\n851\n00:33:31.410 --> 00:33:31.800\nwant them\n\n852\n00:33:31.800 --> 00:33:34.280\nto stop for a little bit and they just don't stop.\n\n853\n00:33:34.280 --> 00:33:39.700\nYou have to accept that and somehow you have to remove yourself from standing\n\n854\n00:33:39.700 --> 00:33:41.440\non the shoreline\n\n855\n00:33:41.440 --> 00:33:45.780\nand find a quiet place under a quiet tree and give your mind and your body a\n\n856\n00:33:45.780 --> 00:33:46.280\ntime to\n\n857\n00:33:46.280 --> 00:33:49.000\nreflect and to think.\n\n858\n00:33:49.000 --> 00:33:50.880\nFor me, I like doing that on the golf course.\n\n859\n00:33:50.880 --> 00:33:52.080\nI like doing it walking on the beach.\n\n860\n00:33:52.080 --> 00:33:53.440\nI like doing it swimming.\n\n861\n00:33:53.440 --> 00:33:54.440\nI like doing it rowing.\n\n862\n00:33:54.440 --> 00:33:58.360\nI do it physically, mostly, not mentally or through meditation.\n\n863\n00:33:58.360 --> 00:34:00.480\nI probably should do some meditation.\n\n864\n00:34:00.480 --> 00:34:02.200\nEverybody tells me how great it is.\n\n865\n00:34:02.200 --> 00:34:03.880\nI think I probably should.\n\n866\n00:34:03.880 --> 00:34:05.880\nBut I definitely give myself space.\n\n867\n00:34:05.880 --> 00:34:08.320\nI shut this door behind me.\n\n868\n00:34:08.320 --> 00:34:09.320\nNo problem.\n\n869\n00:34:09.320 --> 00:34:11.240\nEverybody thinks I'm in here furiously working.\n\n870\n00:34:11.240 --> 00:34:15.160\nSometimes I'm just staring out the window because I want the brain to have a\n\n871\n00:34:15.160 --> 00:34:16.040\nchance to\n\n872\n00:34:16.040 --> 00:34:17.040\nrecreate.\n\n873\n00:34:17.040 --> 00:34:19.240\nThat's how we stay on edge.\n\n874\n00:34:19.240 --> 00:34:23.140\nBut listen, in life, somebody said to me a while ago, \"You must be under a lot\n\n875\n00:34:23.140 --> 00:34:24.880\nof stress.\"\n\n876\n00:34:24.880 --> 00:34:27.080\nThis was after the financial crisis.\n\n877\n00:34:27.080 --> 00:34:31.600\nI said, \"I've got some stress, but let me tell you what real stress is.\"\n\n878\n00:34:31.600 --> 00:34:37.860\nReal stress is a guy my age then, 54, somewhere around there who just lost his\n\n879\n00:34:37.860 --> 00:34:38.520\njob.\n\n880\n00:34:38.520 --> 00:34:40.760\nAnd he's not likely to get another job.\n\n881\n00:34:40.760 --> 00:34:43.960\nI said, \"That's real stress.\n\n882\n00:34:43.960 --> 00:34:48.250\nIf I'm claiming calling stress out when I'm the CEO of a great public company,\n\n883\n00:34:48.250 --> 00:34:48.600\nshame on\n\n884\n00:34:48.600 --> 00:34:50.320\nme.\n\n885\n00:34:50.320 --> 00:34:51.920\nIt's hard, but fair.\n\n886\n00:34:51.920 --> 00:34:53.600\nOther people have much bigger challenges.\n\n887\n00:34:53.600 --> 00:34:55.400\nI've been very lucky.\"\n\n888\n00:34:55.400 --> 00:34:59.140\nYou know, shifting gears, you were one of the first to take a stand on the\n\n889\n00:34:59.140 --> 00:35:00.000\npeople needing\n\n890\n00:35:00.000 --> 00:35:02.000\nto come back to the office and work.\n\n891\n00:35:02.000 --> 00:35:05.200\nWhat made you go public with that belief?\n\n892\n00:35:05.200 --> 00:35:07.200\nWere you surprised by the reaction?\n\n893\n00:35:07.200 --> 00:35:08.200\nYou know, it's funny.\n\n894\n00:35:08.200 --> 00:35:09.200\nI made it in a conference.\n\n895\n00:35:09.200 --> 00:35:12.400\nIt was actually an internal conference that was open to the media.\n\n896\n00:35:12.400 --> 00:35:13.960\nAnd they picked up part of my comments.\n\n897\n00:35:13.960 --> 00:35:17.020\nThey didn't pick them up all just like they did recently when I said I was\n\n898\n00:35:17.020 --> 00:35:17.600\nwrong about\n\n899\n00:35:17.600 --> 00:35:19.520\nwhen I thought COVID would end.\n\n900\n00:35:19.520 --> 00:35:22.200\nThey all said, \"Well, I was wrong about bringing people back in the office.\"\n\n901\n00:35:22.200 --> 00:35:24.000\nBut the media would do what it does.\n\n902\n00:35:24.000 --> 00:35:27.120\nYou got to have a thick skin and deal with that.\n\n903\n00:35:27.120 --> 00:35:32.840\nBut I had a fundamental view that we do a great disservice to the young kids we\n\n904\n00:35:32.840 --> 00:35:32.840\nhire\n\n905\n00:35:32.840 --> 00:35:36.000\nif we let them have their whole careers remotely.\n\n906\n00:35:36.000 --> 00:35:39.030\nThe reason I've got to have the skills I've got is largely because people like\n\n907\n00:35:39.030 --> 00:35:39.960\nDave Kymanski\n\n908\n00:35:39.960 --> 00:35:43.120\nand others that I could watch and learn and listen from.\n\n909\n00:35:43.120 --> 00:35:48.760\nAnd you know what we told our organization, David, is take 0, 1 and 5 off the\n\n910\n00:35:48.760 --> 00:35:50.320\ntable, meaning\n\n911\n00:35:50.320 --> 00:35:53.760\nyou won't be in the office zero days a week, one day a week, or likely five\n\n912\n00:35:53.760 --> 00:35:54.400\ndays a week,\n\n913\n00:35:54.400 --> 00:35:55.400\nunless you choose to be.\n\n914\n00:35:55.400 --> 00:35:57.720\nBut you will be three or four days a week.\n\n915\n00:35:57.720 --> 00:36:02.410\nI felt like it was a statement of values around what's the right thing to do to\n\n916\n00:36:02.410 --> 00:36:02.760\nhelp\n\n917\n00:36:02.760 --> 00:36:04.880\npeople learn so they can serve our clients properly.\n\n918\n00:36:04.880 --> 00:36:09.710\nAnd I don't believe being isolated 100% of the time is good for anybody's\n\n919\n00:36:09.710 --> 00:36:10.920\nmental health.\n\n920\n00:36:10.920 --> 00:36:12.600\nNow we've got some parts of our company.\n\n921\n00:36:12.600 --> 00:36:14.800\nSome of the tech functions can do that.\n\n922\n00:36:14.800 --> 00:36:18.770\nSo I, you know, surprise the way the media picked it up because I had a very\n\n923\n00:36:18.770 --> 00:36:19.400\nquotable\n\n924\n00:36:19.400 --> 00:36:20.400\nquote in there.\n\n925\n00:36:20.400 --> 00:36:22.840\nI said, \"If you can go to a restaurant, you can go to the office.\"\n\n926\n00:36:22.840 --> 00:36:23.840\nWell, that's true.\n\n927\n00:36:23.840 --> 00:36:26.520\nThat's the sort of thing my dad would say.\n\n928\n00:36:26.520 --> 00:36:29.920\nAnd you know, people picked it up because it makes common sense.\n\n929\n00:36:29.920 --> 00:36:32.680\nBut the heat is hate you and the like is like you.\n\n930\n00:36:32.680 --> 00:36:34.320\nAnd you're not going to please everybody.\n\n931\n00:36:34.320 --> 00:36:35.680\nIt's part of the deal.\n\n932\n00:36:35.680 --> 00:36:38.790\nYou know, I'll tell you one group that has been very pleased by your\n\n933\n00:36:38.790 --> 00:36:39.680\nperformance and\n\n934\n00:36:39.680 --> 00:36:42.640\nyour company's performance or your investors.\n\n935\n00:36:42.640 --> 00:36:46.760\nYour stock has done terrific under your tenure and you're on an incredible run.\n\n936\n00:36:46.760 --> 00:36:52.000\nYou're up 34% in 2020, up 40% in 2021.\n\n937\n00:36:52.000 --> 00:36:55.480\nHow do you keep the pressure on performance?\n\n938\n00:36:55.480 --> 00:36:58.120\nYou know, it's something that I think about almost every day.\n\n939\n00:36:58.120 --> 00:37:01.400\nBut part of it is I have a clear succession plan.\n\n940\n00:37:01.400 --> 00:37:05.160\nI believe in succession as a very orderly discipline process.\n\n941\n00:37:05.160 --> 00:37:08.240\nSo I have a timeframe and we have a plan.\n\n942\n00:37:08.240 --> 00:37:12.290\nBut as long as I'm in the job and staying the job, I have an obligation to do\n\n943\n00:37:12.290 --> 00:37:12.680\nit to\n\n944\n00:37:12.680 --> 00:37:15.440\nthe best of my ability as though it was day one.\n\n945\n00:37:15.440 --> 00:37:16.920\nI could coast for a bit here.\n\n946\n00:37:16.920 --> 00:37:17.920\nThere's no question I could.\n\n947\n00:37:17.920 --> 00:37:21.120\nI mean, I know what I'm doing honestly pretty well.\n\n948\n00:37:21.120 --> 00:37:27.600\nBut the minute you start coasting, I think it eats into the whole energy of the\n\n949\n00:37:27.600 --> 00:37:27.760\nplace.\n\n950\n00:37:27.760 --> 00:37:30.200\nAnd you've got to show energy.\n\n951\n00:37:30.200 --> 00:37:31.360\nSo it's part of the deal.\n\n952\n00:37:31.360 --> 00:37:33.880\nYou don't get the good bits and not the bad bits in the job.\n\n953\n00:37:33.880 --> 00:37:35.680\nYou get all the bits.\n\n954\n00:37:35.680 --> 00:37:39.660\nAnd you know, my plan is to step down in a few years and I'll do that because I\n\n955\n00:37:39.660 --> 00:37:40.080\nthink\n\n956\n00:37:40.080 --> 00:37:41.760\nit's right for our organization.\n\n957\n00:37:41.760 --> 00:37:45.240\nBut until I do that, I'm going to be 100% motivated.\n\n958\n00:37:45.240 --> 00:37:49.540\nAnd the day I'm not, I have flameness enough with myself and with the board to\n\n959\n00:37:49.540 --> 00:37:50.080\nsay to them,\n\n960\n00:37:50.080 --> 00:37:52.160\nyou know what, I just, I don't have the energy for it.\n\n961\n00:37:52.160 --> 00:37:54.560\nBut right now I definitely have the energy.\n\n962\n00:37:54.560 --> 00:37:57.640\nAs a leader, it's pretty obvious just listening to you that you're thick skin\n\n963\n00:37:57.640 --> 00:37:58.040\nned.\n\n964\n00:37:58.040 --> 00:37:59.440\nYou address conflict head on.\n\n965\n00:37:59.440 --> 00:38:03.240\nYou know, in fact, I understand you have a particular routine you follow.\n\n966\n00:38:03.240 --> 00:38:07.960\nIf you ever find out there's going to be a bit of news out on Morgan Stanley\n\n967\n00:38:07.960 --> 00:38:08.520\nand you\n\n968\n00:38:08.520 --> 00:38:11.560\nactually make a few phone calls to the people that are affected about.\n\n969\n00:38:11.560 --> 00:38:14.520\nTell us, tell us about that process and why you do it.\n\n970\n00:38:14.520 --> 00:38:19.480\nWell, I try and think always about who's the unintended audience.\n\n971\n00:38:19.480 --> 00:38:22.160\nYou're intended audience, so you have good earnings or bad earnings.\n\n972\n00:38:22.160 --> 00:38:25.230\nYour intended audience is the investors in earnings call, which you know you\n\n973\n00:38:25.230 --> 00:38:25.720\nlive through\n\n974\n00:38:25.720 --> 00:38:28.680\nthis for a long period of time.\n\n975\n00:38:28.680 --> 00:38:32.120\nAnd also the employees communicating well and then hopefully some clients.\n\n976\n00:38:32.120 --> 00:38:36.760\nThe unintended audience is the media will pick up the story.\n\n977\n00:38:36.760 --> 00:38:38.360\nThe regulators will pick up the story.\n\n978\n00:38:38.360 --> 00:38:41.200\nThe political community will pick up the story.\n\n979\n00:38:41.200 --> 00:38:45.440\nIn our businesses, the regulator bank, the regulators are a big deal.\n\n980\n00:38:45.440 --> 00:38:50.080\nI never want our five key regulators to be surprised.\n\n981\n00:38:50.080 --> 00:38:53.700\nSo whenever I know that there's something that's big that's going to be in the\n\n982\n00:38:53.700 --> 00:38:54.080\npaper\n\n983\n00:38:54.080 --> 00:38:59.210\nthe next day, I'm going to call them in advance and tell them what it is, give\n\n984\n00:38:59.210 --> 00:39:00.240\nthem my, not\n\n985\n00:39:00.240 --> 00:39:05.180\nspin on it, my read and they can judge for themselves obviously, but give them\n\n986\n00:39:05.180 --> 00:39:05.840\nan honest\n\n987\n00:39:05.840 --> 00:39:06.840\ncall.\n\n988\n00:39:06.840 --> 00:39:09.960\nAnd I call them the night before every earnings and I've done it for 12 years.\n\n989\n00:39:09.960 --> 00:39:13.980\nI call the head of the Fed who covers supervision, the vice chairman, the head\n\n990\n00:39:13.980 --> 00:39:14.760\nof the OCC, the\n\n991\n00:39:14.760 --> 00:39:19.520\nhead of the New York Fed, the head of the SEC and the head of the FDIC.\n\n992\n00:39:19.520 --> 00:39:23.680\nAnd I've called them each every quarter for 12 years.\n\n993\n00:39:23.680 --> 00:39:26.760\nAnd I've called them many times between quarters when stuff has happened.\n\n994\n00:39:26.760 --> 00:39:27.840\nI felt they should not.\n\n995\n00:39:27.840 --> 00:39:31.920\nThe calls David maybe last three minutes, five minutes.\n\n996\n00:39:31.920 --> 00:39:34.560\nI'll say, here's what's going to happen.\n\n997\n00:39:34.560 --> 00:39:36.080\nHere's what the world's going to say.\n\n998\n00:39:36.080 --> 00:39:37.080\nThis is my read of it.\n\n999\n00:39:37.080 --> 00:39:38.960\nIf you have any questions, call me back.\n\n1000\n00:39:38.960 --> 00:39:44.400\nI've only had one regulator in all that time, hasn't wanted to take the calls.\n\n1001\n00:39:44.400 --> 00:39:46.320\nEvery other one has wanted to take them.\n\n1002\n00:39:46.320 --> 00:39:49.200\nOne just thought there wasn't any point because we're doing fine.\n\n1003\n00:39:49.200 --> 00:39:52.090\nBut I think it also opens up a dialogue where you're dealing with the human\n\n1004\n00:39:52.090 --> 00:39:52.600\nbeing.\n\n1005\n00:39:52.600 --> 00:39:56.220\nYou get to know them over a long period of time through the ups and through the\n\n1006\n00:39:56.220 --> 00:39:56.840\ndowns.\n\n1007\n00:39:56.840 --> 00:40:00.890\nI think it develops a level of trust that what you're saying is real because\n\n1008\n00:40:00.890 --> 00:40:01.440\nthey see\n\n1009\n00:40:01.440 --> 00:40:03.400\na play out over many years.\n\n1010\n00:40:03.400 --> 00:40:05.840\nSo I've always done it and I don't regret it.\n\n1011\n00:40:05.840 --> 00:40:08.200\nIt was just something that came to me very early in my tenure.\n\n1012\n00:40:08.200 --> 00:40:11.740\nI thought these folks probably worry when bad stuff happens about Morgan\n\n1013\n00:40:11.740 --> 00:40:12.400\nStanley.\n\n1014\n00:40:12.400 --> 00:40:15.400\nAnd here you are, you've climbed the top of the mountain.\n\n1015\n00:40:15.400 --> 00:40:18.400\nI have to ask you, what's it like when you get together now with your brothers\n\n1016\n00:40:18.400 --> 00:40:19.040\nand sisters\n\n1017\n00:40:19.040 --> 00:40:20.040\nin Australia?\n\n1018\n00:40:20.040 --> 00:40:23.040\nDo you get a lot of ribbing from them on being the big CEO?\n\n1019\n00:40:23.040 --> 00:40:24.880\nOh, we have so much fun.\n\n1020\n00:40:24.880 --> 00:40:28.670\nI mean, my dad gave us all an IQ test when we were kids and he posted the\n\n1021\n00:40:28.670 --> 00:40:29.360\nresults on\n\n1022\n00:40:29.360 --> 00:40:30.840\nthe living room door.\n\n1023\n00:40:30.840 --> 00:40:35.750\nYou imagine 10 of you ranked one through 10 based on his IQ test that he found\n\n1024\n00:40:35.750 --> 00:40:36.200\nin some\n\n1025\n00:40:36.200 --> 00:40:37.200\nbook.\n\n1026\n00:40:37.200 --> 00:40:41.440\nAnd next to each one, he had what your probable career expectation would be.\n\n1027\n00:40:41.440 --> 00:40:43.120\nThe mind was middle management.\n\n1028\n00:40:43.120 --> 00:40:44.920\nSo it is 90th birthday.\n\n1029\n00:40:44.920 --> 00:40:47.910\nI was asked to propose a toast to him and I said, Dad, remember that you gave\n\n1030\n00:40:47.910 --> 00:40:48.360\nus this\n\n1031\n00:40:48.360 --> 00:40:49.360\ntest?\n\n1032\n00:40:49.360 --> 00:40:51.560\nWhen I was like 12, my prediction was middle management.\n\n1033\n00:40:51.560 --> 00:40:55.000\nI'm happy that it worked out okay.\n\n1034\n00:40:55.000 --> 00:40:58.360\nBut my siblings joke, you know, they're always joking with me.\n\n1035\n00:40:58.360 --> 00:41:01.640\nLike we'd just park the plane, you'd park it on the front lawn.\n\n1036\n00:41:01.640 --> 00:41:04.240\nAll this kind of stuff here's the big swinging.\n\n1037\n00:41:04.240 --> 00:41:05.720\nHe's going to be, it's good.\n\n1038\n00:41:05.720 --> 00:41:07.240\nSomebody's paying for dinner tonight.\n\n1039\n00:41:07.240 --> 00:41:09.440\nI'm very close to them.\n\n1040\n00:41:09.440 --> 00:41:13.100\nThey're all different personalities and they've had their own successes in very\n\n1041\n00:41:13.100 --> 00:41:13.520\ndifferent\n\n1042\n00:41:13.520 --> 00:41:14.520\nways.\n\n1043\n00:41:14.520 --> 00:41:16.560\nYou know, one of them is a stand up comic for a long time.\n\n1044\n00:41:16.560 --> 00:41:18.560\nSister was a top judge in Australia.\n\n1045\n00:41:18.560 --> 00:41:21.320\nAnother one is a scientist and sort of medical innovator.\n\n1046\n00:41:21.320 --> 00:41:24.280\nWell, it sounds like they can keep you humble.\n\n1047\n00:41:24.280 --> 00:41:25.880\nI mean, they're pretty good at that.\n\n1048\n00:41:25.880 --> 00:41:30.000\nI understand that as an Australian, they have this thing called the tall poppy\n\n1049\n00:41:30.000 --> 00:41:30.760\nsyndrome.\n\n1050\n00:41:30.760 --> 00:41:31.760\nTell us about that one.\n\n1051\n00:41:31.760 --> 00:41:35.600\nWell, it's like if you look at a field of poppies, the view gets spoiled a bit\n\n1052\n00:41:35.600 --> 00:41:36.360\nif there's one\n\n1053\n00:41:36.360 --> 00:41:37.360\nsticking up.\n\n1054\n00:41:37.360 --> 00:41:41.440\nSo you chop its head off to keep the view, everything looking smooth.\n\n1055\n00:41:41.440 --> 00:41:42.680\nThat's various strain culture.\n\n1056\n00:41:42.680 --> 00:41:45.040\nIt's very egalitarian.\n\n1057\n00:41:45.040 --> 00:41:46.360\nEverybody's very down to earth.\n\n1058\n00:41:46.360 --> 00:41:50.400\nAnd the more successful you are, it's sort of the reverse of the US.\n\n1059\n00:41:50.400 --> 00:41:55.270\nPeople in the US are successful as long as they're decent people are admired\n\n1060\n00:41:55.270 --> 00:41:56.120\nand people\n\n1061\n00:41:56.120 --> 00:41:57.720\nwant to emulate that.\n\n1062\n00:41:57.720 --> 00:42:02.820\nIn Australia, still to this day, it's moderated a bit, but the more successful\n\n1063\n00:42:02.820 --> 00:42:03.760\nyou are, the\n\n1064\n00:42:03.760 --> 00:42:06.000\nless successful you have to behave.\n\n1065\n00:42:06.000 --> 00:42:09.000\nAnd they want to pull you down.\n\n1066\n00:42:09.000 --> 00:42:12.920\nYou know, James, this has been so much fun.\n\n1067\n00:42:12.920 --> 00:42:15.920\nAnd I want to have some more with the lightning round of Q and A with you.\n\n1068\n00:42:15.920 --> 00:42:16.920\nOkay.\n\n1069\n00:42:16.920 --> 00:42:17.920\nAre you up for this?\n\n1070\n00:42:17.920 --> 00:42:18.920\nSure.\n\n1071\n00:42:18.920 --> 00:42:19.920\nI better get some water.\n\n1072\n00:42:19.920 --> 00:42:20.920\nOkay.\n\n1073\n00:42:20.920 --> 00:42:21.920\nAll right.\n\n1074\n00:42:21.920 --> 00:42:25.400\nThe three words that best describe you.\n\n1075\n00:42:25.400 --> 00:42:33.980\nI would say probably more in this context, strategic, pragmatic and something\n\n1076\n00:42:33.980 --> 00:42:35.960\nlike uncluttered.\n\n1077\n00:42:35.960 --> 00:42:39.360\nBut single hardest thing about being CEO.\n\n1078\n00:42:39.360 --> 00:42:43.800\nOh, the, the, the, uh, the, uh, the relan, it never stops.\n\n1079\n00:42:43.800 --> 00:42:48.880\nIf you could be one person for a day beside yourself, who would it be and why?\n\n1080\n00:42:48.880 --> 00:42:53.060\nI'd probably be my grandfather who went into the up back and he put fences down\n\n1081\n00:42:53.060 --> 00:42:53.440\naround\n\n1082\n00:42:53.440 --> 00:42:56.160\n40,000 acres of land that nobody had lived on before.\n\n1083\n00:42:56.160 --> 00:43:00.000\nThe Aboriginal said had obviously lived on the land over, you know, thousands\n\n1084\n00:43:00.000 --> 00:43:00.720\nof years,\n\n1085\n00:43:00.720 --> 00:43:04.480\nbut had never been settled and just find out what was going through his mind.\n\n1086\n00:43:04.480 --> 00:43:08.010\nHe went to the middle of nowhere and, you know, I'm two generations later\n\n1087\n00:43:08.010 --> 00:43:08.400\nsitting at\n\n1088\n00:43:08.400 --> 00:43:09.720\nthe top of a Wall Street firm.\n\n1089\n00:43:09.720 --> 00:43:11.440\nI mean, it's, it's amazing.\n\n1090\n00:43:11.440 --> 00:43:12.440\nHe gave us that.\n\n1091\n00:43:12.440 --> 00:43:13.440\nHe was the entrepreneur.\n\n1092\n00:43:13.440 --> 00:43:14.440\nYeah.\n\n1093\n00:43:14.440 --> 00:43:15.840\nWhat's your biggest pet peeve?\n\n1094\n00:43:15.840 --> 00:43:17.880\nThat's easy.\n\n1095\n00:43:17.880 --> 00:43:21.600\nSitting next to kitchen doors in restaurants.\n\n1096\n00:43:21.600 --> 00:43:22.600\nWhat's something about you?\n\n1097\n00:43:22.600 --> 00:43:24.680\nFew people would know.\n\n1098\n00:43:24.680 --> 00:43:29.240\nI once went to a medical clinic when I was, um, turned 50 to do a full test and\n\n1099\n00:43:29.240 --> 00:43:29.720\nmy pulse\n\n1100\n00:43:29.720 --> 00:43:30.720\nwas 30.\n\n1101\n00:43:30.720 --> 00:43:32.800\nI'm very low pulse.\n\n1102\n00:43:32.800 --> 00:43:35.120\nDo you have any hidden talents?\n\n1103\n00:43:35.120 --> 00:43:36.680\nI don't know.\n\n1104\n00:43:36.680 --> 00:43:41.480\nI played Texas Hold 'em Poker since I was 14 long before it became famous when\n\n1105\n00:43:41.480 --> 00:43:42.040\nthey used\n\n1106\n00:43:42.040 --> 00:43:45.680\nto play the old beignons before it became the World Series.\n\n1107\n00:43:45.680 --> 00:43:49.460\nSo I played, I took six months off on Garden Leaf between Merrill Lynch and\n\n1108\n00:43:49.460 --> 00:43:50.360\nMorgan Stanley\n\n1109\n00:43:50.360 --> 00:43:53.420\nand I played professional poker tournaments for a lot of that in Vegas and\n\n1110\n00:43:53.420 --> 00:43:55.400\nAtlantic City.\n\n1111\n00:43:55.400 --> 00:44:00.240\nWhat's the number one place you'd recommend visiting in Australia and why?\n\n1112\n00:44:00.240 --> 00:44:03.570\nFollowing some of your interest, Roy Melbourne Golf Course, but for the person\n\n1113\n00:44:03.570 --> 00:44:04.040\nwho's not\n\n1114\n00:44:04.040 --> 00:44:07.200\na golfer, probably the great ocean road on the Southern Coast.\n\n1115\n00:44:07.200 --> 00:44:11.970\nIt's like the Carmel 70 Mile Drive, but more rugged and dangerous surf if you\n\n1116\n00:44:11.970 --> 00:44:12.520\n're not a\n\n1117\n00:44:12.520 --> 00:44:13.520\ngood swimmer.\n\n1118\n00:44:13.520 --> 00:44:15.560\nYou've got to be a good swimmer, but it's beautiful.\n\n1119\n00:44:15.560 --> 00:44:18.340\nYou know, James, I have to ask you, you know, from my experience, Australians\n\n1120\n00:44:18.340 --> 00:44:19.040\nare great\n\n1121\n00:44:19.040 --> 00:44:20.680\ninternationalists.\n\n1122\n00:44:20.680 --> 00:44:24.720\nIn our company, the Aussies were the easiest to adapt wherever they went.\n\n1123\n00:44:24.720 --> 00:44:25.960\nThey loved the travel.\n\n1124\n00:44:25.960 --> 00:44:27.440\nThey loved other cultures.\n\n1125\n00:44:27.440 --> 00:44:29.440\nYou know, do you think that's true or?\n\n1126\n00:44:29.440 --> 00:44:30.440\nOh, definitely.\n\n1127\n00:44:30.440 --> 00:44:31.920\nI think part of it is small country.\n\n1128\n00:44:31.920 --> 00:44:35.290\nIt's sort of the Dutch South Africa, you know, kind of thing that you're a\n\n1129\n00:44:35.290 --> 00:44:36.160\nsmall country,\n\n1130\n00:44:36.160 --> 00:44:38.080\nso you want to get out and see the world.\n\n1131\n00:44:38.080 --> 00:44:43.180\nThe Australians are, because they've got a very, in general, a very down-a-\n\n1132\n00:44:43.180 --> 00:44:44.120\nworth style\n\n1133\n00:44:44.120 --> 00:44:48.240\nand personality, this is the positive of the tall poppy syndrome.\n\n1134\n00:44:48.240 --> 00:44:52.310\nThey can go into any environment and not feel like they've got to show people\n\n1135\n00:44:52.310 --> 00:44:52.760\nwho they\n\n1136\n00:44:52.760 --> 00:44:55.280\nare or push their culture.\n\n1137\n00:44:55.280 --> 00:45:00.160\nThe primary objective is to have fun wherever you first land.\n\n1138\n00:45:00.160 --> 00:45:01.400\nAnd that's a pretty good place.\n\n1139\n00:45:01.400 --> 00:45:05.340\nMost people respond to somebody who's arrived to have fun rather than to show\n\n1140\n00:45:05.340 --> 00:45:05.920\noff or big\n\n1141\n00:45:05.920 --> 00:45:07.400\nnote or do that.\n\n1142\n00:45:07.400 --> 00:45:08.920\nPlus, they're pretty physical people.\n\n1143\n00:45:08.920 --> 00:45:10.400\nThey're pretty athletic.\n\n1144\n00:45:10.400 --> 00:45:13.520\nSo they'll have a go at stuff, have a bit of a laugh.\n\n1145\n00:45:13.520 --> 00:45:16.890\nIt's a combination of those things, but generally, you know, Aussies travel\n\n1146\n00:45:16.890 --> 00:45:18.080\npretty well.\n\n1147\n00:45:18.080 --> 00:45:22.310\nWhat would be the single most important bit of advice you would give to an\n\n1148\n00:45:22.310 --> 00:45:23.600\naspiring leader,\n\n1149\n00:45:23.600 --> 00:45:27.640\nwho doesn't want to make big things happen in their company or for themselves?\n\n1150\n00:45:27.640 --> 00:45:31.680\nIf they're senior people, it's got a two-part toward.\n\n1151\n00:45:31.680 --> 00:45:35.440\nEvery business faces some sort of catastrophic risk, right?\n\n1152\n00:45:35.440 --> 00:45:39.070\nWhatever industry you're in, Aussies liquidity, you'll have to figure out a way\n\n1153\n00:45:39.070 --> 00:45:39.680\nto mitigate\n\n1154\n00:45:39.680 --> 00:45:43.600\nthat risk, because if that event happens, it can't bring you down.\n\n1155\n00:45:43.600 --> 00:45:48.000\nSo whatever it is, we carry way more liquidity than we should have.\n\n1156\n00:45:48.000 --> 00:45:51.310\nBut we guarantee in the worst day that possibly comes in the next 50 years, we\n\n1157\n00:45:51.310 --> 00:45:51.800\n're going to\n\n1158\n00:45:51.800 --> 00:45:52.960\nbe fine.\n\n1159\n00:45:52.960 --> 00:45:54.680\nSo manage for catastrophic risk.\n\n1160\n00:45:54.680 --> 00:45:59.960\nOn the other hand, you have to manage aggressively when opportunities come.\n\n1161\n00:45:59.960 --> 00:46:04.480\nAnd most people, David, don't like holding those two counterbalancing\n\n1162\n00:46:04.480 --> 00:46:05.960\nconflicting thoughts\n\n1163\n00:46:05.960 --> 00:46:10.080\nin the head, be ultra conservative about something and ultra aggressive.\n\n1164\n00:46:10.080 --> 00:46:14.880\nYou know, I've tried to make my career around when I see opportunities.\n\n1165\n00:46:14.880 --> 00:46:18.720\nIt's like, if I've got the cards, I'm all in.\n\n1166\n00:46:18.720 --> 00:46:20.760\nI'm really aggressive.\n\n1167\n00:46:20.760 --> 00:46:24.910\nAnd I will bet a lot of anything on something where I think I have a huge\n\n1168\n00:46:24.910 --> 00:46:26.120\ninformation advantage\n\n1169\n00:46:26.120 --> 00:46:27.200\non the market.\n\n1170\n00:46:27.200 --> 00:46:30.120\nWe know more about our business than anybody does.\n\n1171\n00:46:30.120 --> 00:46:33.220\nSo let's take that knowledge and invest behind the pieces that are going to\n\n1172\n00:46:33.220 --> 00:46:34.280\nmake us great.\n\n1173\n00:46:34.280 --> 00:46:39.120\nOn the other hand, let's be modest enough to know bad stuff happens.\n\n1174\n00:46:39.120 --> 00:46:42.240\nAnd the numbers of times in my career, I've heard somebody say, this has never\n\n1175\n00:46:42.240 --> 00:46:42.760\nhappened\n\n1176\n00:46:42.760 --> 00:46:43.760\nbefore.\n\n1177\n00:46:43.760 --> 00:46:49.240\nWell, once upon a time, everything never happened before, right?\n\n1178\n00:46:49.240 --> 00:46:53.080\nSo you've got to manage for that really bad thing happening.\n\n1179\n00:46:53.080 --> 00:46:54.080\nAnd that's the tension.\n\n1180\n00:46:54.080 --> 00:46:57.480\nKeep the defense and the offense going at the same time.\n\n1181\n00:46:57.480 --> 00:46:58.640\nAnd I love that challenge.\n\n1182\n00:46:58.640 --> 00:46:59.640\nIt's fun.\n\n1183\n00:46:59.640 --> 00:47:03.520\nIf people can do that and lead with authenticity, then I think they've got to\n\n1184\n00:47:03.520 --> 00:47:04.360\nshut it really\n\n1185\n00:47:04.360 --> 00:47:05.760\nmaking a success of it.\n\n1186\n00:47:05.760 --> 00:47:09.360\nJames, I know you have a son and you also have a daughter.\n\n1187\n00:47:09.360 --> 00:47:14.050\nHow is having a daughter really affected how you look at diversity and family\n\n1188\n00:47:14.050 --> 00:47:15.840\nin the workplace?\n\n1189\n00:47:15.840 --> 00:47:20.720\nMy daughter's a musician and an artist and extremely creative.\n\n1190\n00:47:20.720 --> 00:47:22.440\nAnd my son's sort of the opposite.\n\n1191\n00:47:22.440 --> 00:47:24.560\nHe's an analytic kind of guy.\n\n1192\n00:47:24.560 --> 00:47:30.030\nI think just respecting people's differences, seeing your kids grow up and have\n\n1193\n00:47:30.030 --> 00:47:31.000\nvery different\n\n1194\n00:47:31.000 --> 00:47:36.730\nskills, different personalities is really rewarding because it teaches you the\n\n1195\n00:47:36.730 --> 00:47:37.560\ndiversity\n\n1196\n00:47:37.560 --> 00:47:41.840\nof thought and personality that you can have even in your own family.\n\n1197\n00:47:41.840 --> 00:47:46.430\nBut I just called somebody today about a young woman who's an engineering\n\n1198\n00:47:46.430 --> 00:47:47.400\ncandidate.\n\n1199\n00:47:47.400 --> 00:47:50.680\nAnd she's a quiet personality.\n\n1200\n00:47:50.680 --> 00:47:53.760\nAnd I called somebody who worked with me years ago who's now a very senior\n\n1201\n00:47:53.760 --> 00:47:54.480\nexecutive, one\n\n1202\n00:47:54.480 --> 00:47:56.280\nof the big tech firms.\n\n1203\n00:47:56.280 --> 00:48:01.360\nAnd I said, this is a young woman who deserves a real shot.\n\n1204\n00:48:01.360 --> 00:48:02.360\nShe's world-class.\n\n1205\n00:48:02.360 --> 00:48:04.000\nBut is she going to two-to-horn?\n\n1206\n00:48:04.000 --> 00:48:05.000\nNo.\n\n1207\n00:48:05.000 --> 00:48:06.880\nIs she going to have the smoothest interview?\n\n1208\n00:48:06.880 --> 00:48:08.240\nMaybe not.\n\n1209\n00:48:08.240 --> 00:48:11.120\nBut you need young women like this and you need to celebrate them.\n\n1210\n00:48:11.120 --> 00:48:15.350\nThe woman I called and she herself is an engineering graduate from many years\n\n1211\n00:48:15.350 --> 00:48:16.080\nago, which is why\n\n1212\n00:48:16.080 --> 00:48:17.680\nI called her.\n\n1213\n00:48:17.680 --> 00:48:22.450\nAnd I like trying to help people break through and have opportunities when the\n\n1214\n00:48:22.450 --> 00:48:23.000\ncards are\n\n1215\n00:48:23.000 --> 00:48:25.280\na little stacked against.\n\n1216\n00:48:25.280 --> 00:48:28.650\nAnd with my kids, I think the other thing, and you know, as a parent and I had\n\n1217\n00:48:28.650 --> 00:48:29.640\nthat wonderful\n\n1218\n00:48:29.640 --> 00:48:32.990\nexperience listening to your daughter interviewing Indra Nui, I think as a\n\n1219\n00:48:32.990 --> 00:48:34.080\nparent, you just want\n\n1220\n00:48:34.080 --> 00:48:37.660\nto celebrate them and their successes, but also make them real about the fact\n\n1221\n00:48:37.660 --> 00:48:38.120\nthe world\n\n1222\n00:48:38.120 --> 00:48:40.760\nisn't not everything goes in a straight line.\n\n1223\n00:48:40.760 --> 00:48:44.720\nYou know, I started out this conversation with asking you what Morgan Stanley\n\n1224\n00:48:44.720 --> 00:48:45.360\nwas like when\n\n1225\n00:48:45.360 --> 00:48:47.680\nyou first became CEO.\n\n1226\n00:48:47.680 --> 00:48:50.460\nAnd we kind of walked through a lot of the things that's happened while you've\n\n1227\n00:48:50.460 --> 00:48:52.400\nbeen CEO.\n\n1228\n00:48:52.400 --> 00:48:55.830\nDescribe the Morgan Stanley today and what's your most excited about in the\n\n1229\n00:48:55.830 --> 00:48:56.380\nfuture?\n\n1230\n00:48:56.380 --> 00:49:00.640\nThe most exciting thing to me is how proud our team is and our alumni.\n\n1231\n00:49:00.640 --> 00:49:01.800\nWe do a survey every year.\n\n1232\n00:49:01.800 --> 00:49:04.080\nDavid, I'd only have one question on it.\n\n1233\n00:49:04.080 --> 00:49:05.880\nIn fact, I insisted they put this question first.\n\n1234\n00:49:05.880 --> 00:49:07.040\nAre you proud to work in?\n\n1235\n00:49:07.040 --> 00:49:10.000\n92% of our employees said yes.\n\n1236\n00:49:10.000 --> 00:49:11.320\nAnd about 6% were neutral.\n\n1237\n00:49:11.320 --> 00:49:12.840\nA couple said no.\n\n1238\n00:49:12.840 --> 00:49:15.520\nWe've built a mousetrap that hasn't been built before.\n\n1239\n00:49:15.520 --> 00:49:17.800\nWe've got a top three global investment bank.\n\n1240\n00:49:17.800 --> 00:49:21.830\nIt's very hard to build global trading businesses now to being Hong Kong, being\n\n1241\n00:49:21.830 --> 00:49:22.680\nBrazil, to being\n\n1242\n00:49:22.680 --> 00:49:26.400\nMexico, to being China, to be, you know, it's just hard.\n\n1243\n00:49:26.400 --> 00:49:27.400\nIt's got a motor around it.\n\n1244\n00:49:27.400 --> 00:49:30.920\nAnd we're managing on the other half in wealth and asset management, six and a\n\n1245\n00:49:30.920 --> 00:49:31.520\nhalf trillion\n\n1246\n00:49:31.520 --> 00:49:32.520\ndollars.\n\n1247\n00:49:32.520 --> 00:49:36.480\nWe're top three in the world and ours are all fee-based stuff.\n\n1248\n00:49:36.480 --> 00:49:39.600\nSo it's the best revenue business in the world.\n\n1249\n00:49:39.600 --> 00:49:41.560\nI think this thing will go for 100 years.\n\n1250\n00:49:41.560 --> 00:49:46.980\nSo we've just got to keep finding ways to stimulate growth across that platform\n\n1251\n00:49:46.980 --> 00:49:47.400\n, not\n\n1252\n00:49:47.400 --> 00:49:49.200\nget complacent.\n\n1253\n00:49:49.200 --> 00:49:53.400\nAnd part of that is me getting out of the room to let the next generation have\n\n1254\n00:49:53.400 --> 00:49:53.640\na go\n\n1255\n00:49:53.640 --> 00:49:55.800\nat it who can bring that growth and energy.\n\n1256\n00:49:55.800 --> 00:49:57.360\nBut I'm extremely excited.\n\n1257\n00:49:57.360 --> 00:49:59.920\nI think the place is in temperamentally and cultural.\n\n1258\n00:49:59.920 --> 00:50:01.920\nI think it's in great shape.\n\n1259\n00:50:01.920 --> 00:50:05.000\nFinancially, we've had three consecutive record years in a row.\n\n1260\n00:50:05.000 --> 00:50:09.040\nWe've put on about 140 billion in market cap in the last decade.\n\n1261\n00:50:09.040 --> 00:50:13.170\nBut none of that matters if you can't keep the culture going and keep the pride\n\n1262\n00:50:13.170 --> 00:50:13.520\nin the\n\n1263\n00:50:13.520 --> 00:50:15.440\npeople and make sure they do the right thing.\n\n1264\n00:50:15.440 --> 00:50:16.880\nCouldn't agree more.\n\n1265\n00:50:16.880 --> 00:50:20.760\nJames, I've had the good fortune to be your partner on the golf course.\n\n1266\n00:50:20.760 --> 00:50:25.870\nAnd I don't think I've ever played with anyone who's more competitive yet so\n\n1267\n00:50:25.870 --> 00:50:27.000\npositive and\n\n1268\n00:50:27.000 --> 00:50:28.000\nencouraging.\n\n1269\n00:50:28.000 --> 00:50:29.000\nYou are.\n\n1270\n00:50:29.000 --> 00:50:31.770\nI know you're bringing all those skills to Morgan Stanley and, you know, you\n\n1271\n00:50:31.770 --> 00:50:32.240\ntalk about\n\n1272\n00:50:32.240 --> 00:50:34.800\nyou got to get out of the way so other people can come in.\n\n1273\n00:50:34.800 --> 00:50:38.400\nI don't think any shareholders think that's really a big idea.\n\n1274\n00:50:38.400 --> 00:50:40.640\nYou know, keep up the great work.\n\n1275\n00:50:40.640 --> 00:50:44.010\nYou should be proud of yourself because people are proud to work at Morgan\n\n1276\n00:50:44.010 --> 00:50:44.760\nStanley and that\n\n1277\n00:50:44.760 --> 00:50:46.080\nflows from the top.\n\n1278\n00:50:46.080 --> 00:50:49.640\nListen, these are great privileges if you get one of these jobs.\n\n1279\n00:50:49.640 --> 00:50:51.560\nI've loved doing this with you.\n\n1280\n00:50:51.560 --> 00:50:52.560\nI've read your stuff.\n\n1281\n00:50:52.560 --> 00:50:53.920\nYou're an amazing leader.\n\n1282\n00:50:53.920 --> 00:50:55.720\nYou know, not many people could do this.\n\n1283\n00:50:55.720 --> 00:50:59.520\nBoth the range of people you brought onto this podcast is incredible.\n\n1284\n00:50:59.520 --> 00:51:01.000\nAnd you know, and I've loved playing golf with you.\n\n1285\n00:51:01.000 --> 00:51:03.720\nWe've had some fun out there and we've competed hard.\n\n1286\n00:51:03.720 --> 00:51:04.960\nYou're a better golfer than I am.\n\n1287\n00:51:04.960 --> 00:51:06.960\nBut that's why they give us handicaps.\n\n1288\n00:51:06.960 --> 00:51:10.840\nI'll take you any day, my friend.\n\n1289\n00:51:10.840 --> 00:51:11.840\nThank you very much, James.\n\n1290\n00:51:11.840 --> 00:51:12.840\nI appreciate it.\n\n1291\n00:51:12.840 --> 00:51:22.000\nGreat to see you, David.\n\n1292\n00:51:22.000 --> 00:51:25.160\nWell being from Australia has really served James well.\n\n1293\n00:51:25.160 --> 00:51:29.680\nIt's given him the perspective that no one person is greater than another.\n\n1294\n00:51:29.680 --> 00:51:32.000\nAnd I couldn't agree more.\n\n1295\n00:51:32.000 --> 00:51:35.910\nThe way how I stay grounded and practice humility is I remind myself of this\n\n1296\n00:51:35.910 --> 00:51:37.320\nlittle saying,\n\n1297\n00:51:37.320 --> 00:51:38.800\n\"Don't look up.\n\n1298\n00:51:38.800 --> 00:51:39.800\nDon't look down.\n\n1299\n00:51:39.800 --> 00:51:42.960\nAlways look straight ahead when you're dealing with people.\"\n\n1300\n00:51:42.960 --> 00:51:47.530\nBecause here's the thing, everyone deserves to be treated with dignity and\n\n1301\n00:51:47.530 --> 00:51:48.320\nrespect.\n\n1302\n00:51:48.320 --> 00:51:52.690\nAnd just because we may be leaders, just because we have more responsibility\n\n1303\n00:51:52.690 --> 00:51:53.600\nand power, that\n\n1304\n00:51:53.600 --> 00:51:57.280\ndoesn't mean that we're better than anyone else.\n\n1305\n00:51:57.280 --> 00:51:59.400\nSo let me give you a little coaching.\n\n1306\n00:51:59.400 --> 00:52:01.960\nHere's what I want you to do this week.\n\n1307\n00:52:01.960 --> 00:52:04.520\nThink about who's in your inner circle.\n\n1308\n00:52:04.520 --> 00:52:08.040\nNow who are the people that will call you out if you're not being humble or if\n\n1309\n00:52:08.040 --> 00:52:08.320\nyou're\n\n1310\n00:52:08.320 --> 00:52:11.360\nnot treating someone with the respect they deserve?\n\n1311\n00:52:11.360 --> 00:52:17.530\nWell, I hope I always treat people with respect and I do my best to stay humble\n\n1312\n00:52:17.530 --> 00:52:17.600\n.\n\n1313\n00:52:17.600 --> 00:52:21.520\nBut for me, it's my wife, Wendy, my daughter, Ashley.\n\n1314\n00:52:21.520 --> 00:52:25.620\nAnd when I was running young brands, I built relationships with people at every\n\n1315\n00:52:25.620 --> 00:52:26.120\nlevel of\n\n1316\n00:52:26.120 --> 00:52:31.160\nthe organization that I could count on to give me the true skinny.\n\n1317\n00:52:31.160 --> 00:52:33.320\nAnd these are the people I would lean on.\n\n1318\n00:52:33.320 --> 00:52:34.640\nThey kept me humble.\n\n1319\n00:52:34.640 --> 00:52:37.160\nThey made sure I stayed grounded.\n\n1320\n00:52:37.160 --> 00:52:40.830\nAnd as you grow and influences a leader, you'll need a core group of people you\n\n1321\n00:52:40.830 --> 00:52:41.320\ncan lean\n\n1322\n00:52:41.320 --> 00:52:42.560\non too.\n\n1323\n00:52:42.560 --> 00:52:45.630\nBecause humility and treating others well is what will allow you to be\n\n1324\n00:52:45.630 --> 00:52:46.400\nsuccessful for\n\n1325\n00:52:46.400 --> 00:52:48.520\nyears and years to come.\n\n1326\n00:52:48.520 --> 00:52:50.720\nSo do you want to know how leaders lead?\n\n1327\n00:52:50.720 --> 00:52:55.480\nWhat we learned today is the great leaders value those who keep them grounded.\n\n1328\n00:52:55.480 --> 00:52:59.690\nThanks again for tuning in to another episode of How Leaders Lead, where every\n\n1329\n00:52:59.690 --> 00:53:00.440\nThursday you\n\n1330\n00:53:00.440 --> 00:53:04.520\nget to listen in while I interview some of the very best leaders in the world.\n\n1331\n00:53:04.520 --> 00:53:08.120\nI make it a point to give you something simple on each episode that you can\n\n1332\n00:53:08.120 --> 00:53:08.800\napply to your\n\n1333\n00:53:08.800 --> 00:53:12.520\nbusiness so that you will become the best leader you can be.\n\n1334\n00:53:12.520 --> 00:53:13.680\nI'll see you next week.\n\n1335\n00:53:13.680 --> 00:53:23.680\n[BLANK_AUDIO]\n\n1336\n00:53:23.680 --> 00:53:44.680\n[ Silence ]","

David Novak 0:03

Welcome to How leaders lead where every week you get to listen in while I interview some of the very best leaders in the world, I break down the key learning so that by the end of the episode, you'll have something simple you can apply as you develop into a better leader. That's what this podcast is all about. Today's guest is James Gorman, the Chairman and CEO of Morgan Stanley. Now James is an Aussie. And in Australia, there's something known as the tall poppy syndrome. Now in the field of poppies, there's always one or two that stand out from the rest, and it disrupts the beauty of the field. And for that reason, they'll snip off those poppies. They trim them down so that they don't stand out amongst the others. Now, what's really interesting is that in the Australian culture, Australians do this with one another. As someone starts to succeed and began to think too highly of themselves. They help to keep each other grounded. And it's important for all of us as leaders, to know who keeps us grounded. Humility is vital. If we want our success to be sustainable. I think you're going to get a lot out of this conversation today. So let's get right at it. Here's my conversation with my friend hen soon to be yours, James Gorman.

James, thanks so much for taking the time to join us,

James Gorman 1:28

David. It's great to be here. And I'm honored to be one of your guests. I've watched and listen to the podcasts over the years, and you've done an amazing job.

David Novak 1:35

Well, thank you very much. And you know, James Fagan, him amazing jobs that you took over at Morgan Stanley in 2010. Tell us about the Morgan Stanley, you took over and the Morgan Stanley today?

James Gorman 1:47

Well, it's been a wild 12 years 2010, I became co president, right, as the financial crisis was happening, we had a huge trading flow, which cost us think of this, we lost a third of our total capital that we built up over about seven years, we lost on one trade. So I sort of lived through the crisis. And then my predecessor, John Mack, turned it over to me, right after it, we were fragile. Honestly, a lot of people betting it's our survival, the stock got down to a little over $6. And the first order was really just build some stability back into it, and get rid of the dangerous stuff, build some stability, and then figure out where to go from there. So you know, and I'm sure we'll talk about some of those steps along the way. But it was a fascinating journey, and I got to live it, which is kind of fun.

David Novak 2:35

That's not too much fun. When you see your company almost go down the tubes like that, you know, how do you keep yourself up during that period?

James Gorman 2:42

To go question, it was hard, I walk a lot of the way to work. And home, I live in Upper East Side of Manhattan, I used to live I now live downtown. And I was walking home at night a lot. And I started just throwing up on the street throwing up, you're kidding me growing up. And I thought at the time, that's weird, like, I'm not feeling stress, I'm very calm guy. But clearly, my body and my mind weren't in the same place. And something inside me was saying this is enormous pressure. And we in the stomach don't like it. So I took it as a real lesson started working out a lot got very fit. I do a lot of rowing on the rowing machine, and just got real balance back in. I mean, when you're under that much stress. And you know, we had 70,000 people we could have they and their families could have lost their income. The whole pride of Morgan Stanley since 1935 could have disappeared. And even though it didn't feel the stress, like I didn't have evidence of it. In my own mind, I had clear evidence of it physically. And I think recognizing that recognizing like you and these jobs, they never stop. It's like standing on the shoreline. And you know, you look at the waves and you think maybe if they could just stop once for a few minutes, never stops, the ocean never stops rolling. These jobs never stopped, the pressure never stops. So you got to make adjustments. You got to make mental and physical adjustments. If you're going to stay in it for a long time we'd fortunately been able to do

David Novak 4:07

Yeah, you've definitely had a great run in over a decade, which is fantastic. And that. That's one heck of a story. James, I really appreciate you sharing that. And I really can't wait to get into how you go about leading because you know, you've got such a great reputation for being a great leader. But I'm sure everybody knows by now, James, that you're from Australia, tell us something about Australia that you would only know if you were an Aussie.

James Gorman 4:32

And you know people worry about all the poisonous things. I mean, my grandfather's property, we had flesh eating spiders and the toilet was outside. There wasn't an inside toilet. There was an outside shed. You had to go out in the dark with a little flashlight. And man, were you worried about those spiders and then you come back and we slept in bunk beds with my siblings, a lot of us and we used to hit the bunk bed with a cricket bat every night before we got in in case there was a snake in there. And you know, my dad, when he was growing up, he worked on the property up there as homeschooled and they rode around, you know, in horses rounding the sheep up and everything. And they had to his kids had a little bit of string tied to their belt. And on the end of the string, he had a razor blade. So if he got bitten by a snake, because they were so far in the outback, nobody could get to him, he had to cut it and suck the venom out. And it didn't happen, I don't think ever maybe once or twice, but the reality is bonamy tell you all this, that's sort of what people hear about Crocodile Dundee and Steve Irwin, and all this stuff. But the reality is, Australia is the most urban population in the world, more people live in cities in Australia than any other country in the world. So actually, those kinds of threats that all the Tourism Board talks about, and everybody fear flub, they never happen, right? You gotta be out there in the outback, not many people are. So it's actually a very safe, very welcoming, very happy, very optimistic country.

David Novak 5:57

I love Australia is one of the places I love to visit the most. And I love the people. And, you know, speaking of people, you did a lot in your family to increase the population of Australia. You know, I understand that you were the seventh of 12 children in your family. When you think about James out of that influence the kind of leader that you become today.

James Gorman 6:17

My mum had 12 Kids and two died, both from very different reasons at the age of four. Coincidentally, so we really grew up as 10. And listen, I think what it teaches you, David, is, you're not that special. You know, I mean, we live in a world where everybody's exceptional. I tell all the young analysts, I say your parents have told you your whole life, you're exceptional, I'm gonna tell you not. Because I've had evidence that actually, most adults I know are not exceptional. They've got exceptional qualities, but we're all flawed human beings. And I had proof positive of it, because I had nine siblings. There's somebody who's smarter, somebody is more athletic, somebody who's funnier, somebody who's better looking, somebody who's got better balance, somebody who's a better cook, somebody who dances better, everybody's got something. And I think it brings with you a little humility, when the whole world isn't focused on you. Now, that said, I've got two children my own so they got a pretty good serving of their mother and father, and the whole world focused on them. And happily, they've turned out to be great young adults. But I think in such a large family, my dad was, you know, he was an entrepreneur engineering found his own little firm. And, you know, he raised us all in a wonderful, happy lifestyle, but we, you learn to respect others a lot more. I think you're just you're forced to otherwise everybody smacks you down.

David Novak 7:39

I imagine everyone in the world wanted to call you, Jim, when you were growing up, you know, for example, my last name is Novak now, but if I pronounced it the way it should be pronounced to be no VOC, okay. But I just finally I gave it but you've been able to maintain that integrity of being James. You know, I admire that because it's easy to do what I did to become a Novak when you're really a no voc. But anyway, tell us about how you kept your first name, James.

James Gorman 8:06

Yeah, that's so funny, because I got an email today from a guy D. Jim, who I know pretty well, actually. My mother always wanted me be James. That's a simple story. And you know, I kind of liked the name and I followed it in Australia. They shorten everything. It's Jim. It's slim, Jim. It's Big Jim, it's Jimmy. Everything's get short. And it's the land of familiarity. You'll walk up to a total stranger and your objective is to be their friend. So formalities are not good. But you know, the other hand, I think you gotta respect who you are. And this is who I am. Somebody doesn't like it. I don't really care. It's my name. Could be Bert. It could be Fred. But it's James. It's not a sore point. You know, a couple of my brothers still call me, Jim. But if somebody asked me, I'd say it's actually James, you know,

David Novak 8:54

well, I think your mom she's stuck to her guns. And that's great. So as you'd say, in Australia, good on you, James. That's great. You know, when you look back as a kid, what kind of jobs did you have? And did you learn anything significant from them that really shaped your perspective?

James Gorman 9:09

Well, we always worked and you know, my dad's role was once you hit the age of 18, you've supported yourself financially, which would be called, you know, Cruelty to Children these days. But basically, it men if you want to go to university, you better win a scholarship so that it pays for whatever fees were there. Otherwise, you're not going. If you didn't want to go to university, you want to do something else, that's fine, but you're going to support yourself. So he got a little softer with the younger ones in the room. My first job was in a funny I haven't thought about this for probably 50 years, but it was in a local bodega, you know, milk bag, we call them where they sell soft drinks and candy and stuff like that. And I'd stack empty soft drink bottles at the back of the shop. I worked as a caddy for my dad, he played golf, and he had a role, David, you'd appreciate this. He only paid me if he won. And I said How does that Like he said, we're a team. I was okay. So it was good. So I learned how to read paths, or learn how to be a good, you know, moral supporter, because we were a team. My summer during university, I worked at a sheetmetal factory welding. When I was a college I paid for my college by, you're not gonna believe this, but it's true. I had actually three jobs one every morning from 739 30. I lived in all male dormitories. And I was one of the toilet cleaners. So we got paid $2.75 an hour to clean the toilets in a male dormitory, not a great job. I worked on Friday, Saturday and Sunday night in a pub, pouring beers and you know, working in the public bar, which was the rough end of the pub, and then the fun part was the music bar at the end, different nights, you go there. And then on Saturdays, I worked at a brokerage firm posting odd, like trades together on Saturday mornings from during the weeks brokerage. So I had a lot of jobs all the way through. And you know, we're encouraged to do that. I mean, that's how you got money. We weren't going to be given any money.

David Novak 10:59

Yeah, well, you got some major league life lessons there. You know, teamwork. Every job has dignity. Even if you're cleaning toilets, customer satisfaction with the bar. Those are big lessons.

James Gorman 11:09

You know, you gotta get up and do your job. It's funny. I was in a restaurant recently. And I was waiting for somebody and had a drink at the bar waiting for them. Glass of wine, I started talking the waitress that you know, the lady behind the bar. She said, Have you ever done this kind of work? I said, actually, for five years, I was a barman, three nights a week, and she had no idea who I am. And I didn't obviously even talk about it. But I told her I thought it was the single best way to learn how to deal with people. You deal with people at their absolute best in their absolute worst in a bar. And if you can deal with all of humanity in a bar, trust me. And so Wall Street, that's easy.

David Novak 11:43

As I understand it, James, you started out as a lawyer in Australia for four years, then you headed to the United States to go to Columbia Business School in New York. What was behind the decision to come to the US.

James Gorman 11:54

I was a lawyer for four years, I wasn't very good lawyer. I went to a good law school didn't do very well didn't work very hard, didn't like it. Nothing. Its lawyers. It just didn't ring my bell. My two elder sisters were lawyers and, and I could see people who loved it and what they did, and it wasn't me. And I thought, I've got to get into business, which is where I wanted to be but very hard in Australia in those days, David in the late 70s, to move across professions. And I thought the way to do it was to go to business school in America. There was one business school, it just started in Sydney. But it was in its first year or two. So I thought I'd try my chance to see if I can get into a school in America and I got into Columbia, I was sort of astonished I got in, I'd tell you something that probably is pretty wild fact, now, I borrowed everything but $5,000, which I'd saved. So I didn't know what my education, the housing and everything cost probably 40 or 50,000. Those days in total, my interest rate was 24%. I went to the bank in Australia to borrow and it was unsecured. And he said, I'll lend you the money, the bank manager from a new bank of Bank of Melbourne startup bank back then since gone belly up. Hope that's not a good omen. And he said, I'll lend you the money, three conditions. Number one, you get honors in your first year. And I thought, Okay, that's fair, I'll work really hard. Give that a chance. Number two, you need to have a job lined up for the summer before you leave Australia. So I was he wanted to get some of his money back. And I said, Fine, I'll do that. And he said, number three, the interest rate we're going to charge you as 24%. And he said, Do you still want to do it? And he said, If you don't pay the 24% or you don't get the job lined up or you don't get honors, we're not lending you the second year. And I said, I thought I'd died and gone to heaven. Are you kidding? I was gonna go to America was this worst case is I go back and be a lawyer and paid off over a decade or something? How lucky was I said the guy Of course, this is great. He just laughed.

David Novak 14:00

That's great. You know, then you ended up at McKinsey, the you know, renowned consulting firm. And as I understand it here, you ran the Financial Services practice. When you look back at McKinsey, was there a specific thing that you did there that accelerated your career trajectory? What was your big break there?

James Gorman 14:17

I did a lot of work in different industries. I did work for Cadbury Schweppes in Europe did some work for hydro electricity. I did work in pharmaceuticals, but then I focused on financials for a very simple calculation. Most financial institutions were headquartered in New York. So figured I'd travel less as a lifestyle decision, which got me into finance. It wasn't a desire. But I think the break I had there are a lot of people a lot smarter at McKinsey, and I'm it's full of really brainy people. But where I could connect with I could see from the clients perspective, probably better than many what it would take to get stuff done. A lot of people had great ideas, but they were so obsessed with the Quality, the thinking and the analytics. And you know, this is a businessman, somebody can bring you in one of your division heads a great piece of analysis around some new business, they want to buy some addition or some expansion. And you're thinking, Yeah, but can they get it done? Are they good? Can they make it work? Can they implement it? Right? Do they understand the culture of the organization? So you quickly move from the analytics into the reality of execution. And that's where most of the clients head is around. They weren't wowed by the beauty of the analysis, they were wowed by could it actually change the performance of the business? So I had that kind of mindset pretty early. It wasn't. It's just who I am. And it's probably why I could transition into business management better than some consultants who can't leave that hyper analytic personality. And at some point, you've got to make the transition into can you be pragmatic, gets stuff done, and I was pretty good at that, which I think my clients just I got along better with clients for that.

David Novak 16:00

I first met you when Ron Daniel, who was the head of McKinsey introduced me to you, and we had a good time playing some golf, and it was really fun getting to know you. And you know, at that time, James, you were the head of the brokerage division of Merrill Lynch, at the time, I thought was really great. You had this great relationship with Ron Daniel yet you left the firm, you know, and here he is taking you to a golf course that everybody would love to go

James Gorman 16:23

to what happened there was I've been doing a lot of work for Merrill Lynch, and Dave Kamensky, who sadly recently passed and I was very honored to give one of the eulogies there had been sort of my mentor, almost father figure. And one day I did some presentation on the impact of the internet, and online trading and tomorrow's business. And I took the view passionately that it would be additive, not destructive. It wouldn't replace it. But people would deal both with human beings and with with their machines. By the way, I was right about that. And roll the tape for 30 years, we just bought a trade as proof positive, we want the two things together. Anyway, David called me to his place at the Greenbrier was saying, and he said, You're too passionate in there. You can't do this for us anymore. I said, David, that's terrible. I mean, I care about it. And I was just trying to put my best foot forward what I think the right answer is he said, You're missing the point. You have now across the bridge, or on our side of the fence. Is it what are you talking about? So your work for us? Now? It's a real, it's great. What am I going to do? So it doesn't matter? He said, Ron marketing, I said, But marketing is done in the businesses. He said, You're missing the point. Again, I just want you on the team. We shook hands, no contract, no money, no job description, pure trust. And I came in to run marketing. I have one person working for me one employee. And she was my assistant. And I had this young woman, lovely young woman who went to Harvard, brilliant, Karen Meyer. As a part time reader, I had to read everything for me for three days a week and summarize it and helped me think through all the changes that were going on in the world. That was my job for a year. But it was all on trust with David, you shook his hand. That's all I needed. Yeah.

David Novak 18:04

That's amazing. And when you think back at your Merrill Lynch days, what was the biggest challenge you faced in the roles that you took on there? And how did you handle it?

James Gorman 18:13

You know, I had a complicated time there. I joined as head of marketing, then ran the field organization. You know, here's a McKinsey guy with a funny accent, who was, you know, Navy suits, talking about, you know, 10,000 brokers from Topeka, and Little Rock, and Amarillo, and, you know, great towns around America. And they, you know, there's a little bit of organ rejection, like, what are you gonna do show us some charts. And guess what I did in the early days, I put charts up. Boy was a stupid, you know, and I finally realized that you don't speak to people through analysis. You speak through their heart, and you get them to understand something, then they'll follow you. And I think I took a long time to adjust to that, David, if I'm honest about it. And then I had various jobs that are around research and, and I was in a role where I felt I'd been demoted. And it actually was in the newspaper that morning. And Morgan Stanley called me when they read in the newspaper, and I took the call, I've never would have taken a call.

David Novak 19:11

Oh, that's interesting, because I was gonna ask you what was on your mind. When you went to run Wealth Management at Morgan, that was a big change?

James Gorman 19:18

Well, John called me John Mack, and he had lunch with me, and I knew that my role would change at Merrill, I felt whatever my interpretation was, it was, I was done there. And, you know, different people disagree, but didn't really matter. And John said to me, we've got this broken retail business called Dean Witter. You've run the best business in the world, which is Merrill Lynch. What about coming and running hours? And he said, but first, can it be fixed? Or should we just sell it? As it were, John, you've got three other companies doing exactly what you're doing, making three times as much money as you're making. So it obviously can be fixed. It just hasn't been run. Well, I said, but in two years time We got a different decision, you need to decide then having fixed it, it needs to get to scale. So it's got to get bigger. You either sell or you buy one of those competitors. But for two years, I will do the job, I promise you will fix this business. If you sell it, you know, I'll go, if you buy another company and you want that leader to take over, I'm fine with that, too. I'll give you two good years, but we'll get it done. And that's what we set off to do.

David Novak 20:26

You know, you did a great job doing that, obviously. And when was there an aha moment for you when you started to think about the idea of becoming the CEO of Morgan Stanley. And we're actually believing that you were the guy for the job.

James Gorman 20:39

I certainly didn't go to Morgan Stanley expecting VCO. I was very clear with people about that. And I think that actually helped a lot, because you won't go into the outside guy coming in to take the job. Back to the Dean Witter story, we actually bought another business two years encode Smith, Barney, which was a homerun, probably a career defining moment. And I think, then I began to realize I had a strategy for Morgan Stanley right from day one that it needed more balance, you need a more stable businesses to go with the very volatile trading stuff. I did a presentation the board about 20 days into the job. And it basically said, it rated the business along very poor, poor and okay, the business I was running and said, Here are all the assessments. And here's how we're going to fix it. And when we fix it, I think the board started saying, if this guy can handle risk management in the trading, you know, the complicated stuff, maybe here's a contender, it just became apparent over time, that I could probably handle the job. So that and then I start to think, well, you know, that it might end up this way. But I didn't go there, David to you know, I never tried to do the job ahead of the job I have. I've never tried to plan for the next job. I've just assume you do your job really well. Reasonable people will recognize that and you'll be rewarded.

David Novak 22:02

You mentioned Smith Barney's being a career defining moment for you. And I remember this, you know, I think you spent around $3 billion to acquire Smith, Barney maybe more. I'm not exactly sure that number. But you know, you did it in the midst of the financial crisis. That took a lot of gumption, didn't it?

James Gorman 22:19

Well, you know, it was an interesting problem. We had Smith, Barney was owned by Citibank at the time, and we just come out of the financial crisis, and I was co president. And I was absolutely positive. We couldn't survive another crisis, if we didn't change. It was about a month after we nearly went under, maybe not even it was pre Thanksgiving. And we'd nearly gone under, I think it was October 8, went in John's office. And I said, I've got an idea. I think we should approach Citibank. They don't like this business. It's not doing well. We've fixed our equivalent, we could fix this, we'll get scale. And they can mark it up on and get the equity capital that they get from marking up. And I think we could help them by doing a staggered acquisition over many years where they would share in the upside. So that was the idea of came literally three weeks after we nearly went under. And we went to Citibank and they agreed we ended up probably paid in total, because we bought it in stumps and the first piece was about 3 billion. That's right, I would say we probably paid maybe 6 billion in total, what we bought then is probably worth 50 billion. That's a nice career defining moment. It was it was pretty cool. And because of the benefit of putting it with something that gave it the scale, then we turned it around and so on. But, you know, if you face reality, and you know, because you're a pragmatist, I'm a pragmatist. And if you're pragmatic, if you see your business nearly disappear, and you don't change, you just rolled the biggest dice of your life. Because if another crisis comes, you're dead. I said to the board, to John to everybody, we have the luxury of being forced to do something. Others have what I call tyranny of success. They get through the crisis really well. So they think they don't need to change but the world changed. Irrespective of how you got through it, it's still changed. We didn't have that option. So we went hard at changing the place. And you know, it's easy if you've got a gun to the back of your head, which I felt we did.

David Novak 24:15

You mentioned a little bit earlier, you made another big acquisition with the trade. You know, tell me how you took your team through that process of making another big move like that. How do you get an organization or the right people aligned in a place like Morgan Stanley, to make a big move to buy an E trade?

James Gorman 24:31

We bought a trade then we bought a company called Eaton Vance, both during COVID Spend about $20 billion on them last year, I become convinced that while the internet and online trading and you know companies like Robin Hood and 12, etc. weren't going to kill our business they're eating into it. And our ability to build a digital platform and a digital bank was gonna take a lot longer than if we could buy one. There really only three that were of size were worth buying or merging with and they were Schwab Ameritrade and ETrade. And one morning, a most amazing thing happened. Two of them decided to merge. So the two likely bidders free trade just disappeared. I walked into our CFOs office, I said, you know, we're gonna do he said, Well, I said, we're going to buy a trade. He said, You're nuts. What are you talking about? We're in the middle of COVID. As you see the news, this one he said, Yeah, Ameritrade and Trump merge, I said, this is the best use we could possibly have had at two competitors just got taken off the field. Absolutely. Opportunity knocks, right, you gotta go for it. You know, we're in COVID, were under stress and everything, but it just when the moment hits, you've got to go for it. But it was based on the strategy of, we needed to provide for the next you know, 100 years World Class digital capability, and something called workplace we serve hundreds 1000s of companies for their employees, stock plants, through a trade and thread business, we could combine that, once we explained the logic to the team. Everybody was supportive. But not everybody arrives at it through the same filter. Some people start with well, it's going to be expensive. And you know, he said, Yeah, you ever bought a house? That was a really, really good house really cheap? No. Okay. You have to pay for quality. And you said it's going to be difficult to integrate. I said, Yes, it would be better if we didn't have COVID going on. But we do. So we went through a series of sort of the Everybody's got their own visceral reasons why things can't get done. And you've got to calmly and gently just explain why. Yes, it's a challenge. legitimize the feelings because they're real. But don't let them knock you off course. If you're wrong, ultimately, you lose your job. That's part of the game. That's right, I'd take that risk all day long.

David Novak 26:53

It's like getting your loan to go to college, you got to back yourself,

James Gorman 26:56

I'm convinced, you know, we know these businesses really well. And when you have that kind of information advantage, if you don't act on it, then you shouldn't be in your job.

David Novak 27:06

One thing that I've learned in my research is that I understand you run the company with three pieces of paper. Yeah, explain that.

James Gorman 27:13

One is every night before I go to bed, I write down the daily numbers for businesses. And I do it by hand because it gives me a visceral, tactile feel for how we're doing. And I don't know if you're the same way, but I see patterns in numbers. And I've done this nearly 3000 nights, I never missed a night, you know, I can tell you on the fourth quarter of 2018, on the third of December, which was day 46. On the quarter, we made 72 point 7 million now wealth management business 77 million in trading. And our cumulative revenues were 3.1 2 billion on that day, and so on. So that's one way of just staying day to day. The second sheet I happen to have here because I'm working on it, I write down 10 things that I want to get done, because my bombers in the seat, Morgan Stanley is gonna do great this year, I'm sure of it, whether I'm in the job or not. My job is to make it do even better, because I'm in the job. So certain things, whether it's sell businesses, integrate deals, develop succession plans for my management, work on our dividend, I put in here pass my annual fitness test. Some of them are very personal goals. And the third sheet which I won't pull out, but it's in here, it's very short. It just says what our strategy is over the next 510 years. So I'm trying to toggle between David 10 year view of the company one year, get stuff done, and daily make some money. And that that's you know, any executives challenge is how do you stay sort of visionary but real? And it's those three sheets? It just works for me. I mean, everybody's got different tools.

David Novak 28:48

Does it help you drive your decision making James? I mean, does it help you say what you say yes to what you say no to?

James Gorman 28:53

Absolutely. I come back to some idea comes up, you know, we should, you know, buy XYZ bank and you know, make it up Brazil? I'll say okay, go back to the strategy sheet does it fit? If not, don't do it or change your strategy. If I see row numbers that trailing in any given quarter, it changes that tonality of how you talk about the business. And in any month, I'm looking at my 10 things to get done. And if we haven't got them done, and I'm in December, I'm working hard to get those things over the finish line. I like completing the task in front of me, I find it very useful. But again, all our finance guys come in, they look at the sheets of numbers that I write down 1000s of numbers, and they think I'm completely nuts. And I probably am a bit in that regard. But it's what works for me. So it works. Everybody's got to find what works for them.

David Novak 29:41

What's the biggest thing that you've said no to that you wish you would have said yes to as it relates to the business?

James Gorman 29:48

Well, we made a mistake. We sold a business I don't it's not exactly saying no to it. But we sold a company we should have kept an asset manager called VanCamp and several years ago, so I wish we hadn't done that, frankly, that was a mistake. I think it's nothing that I can see, obviously, that we've said no to that we shouldn't I probably if I fault myself, I think I was a little slow. And picking up on how important we needed to invest in innovative technologies. I don't come from that kind of background, that's a clear deficit in my skills. Because in this day and age, all CEOs should have pretty strong technology chops, I don't have them, you know, as a different generation. And I'm a lawyer and consultant, and blah, blah, blah. So I think I probably didn't have the sense of urgency I should have had, when people want to invest more, we've caught up now we've done it that we've got some fabulous, more visionary people now driving, which is great.

David Novak 30:43

I had the same thing happen to yum brands, that's my one. One thing I look back on and wish I would have been better at, you know, James, you happen to be one of the nicest guys I know. But as a guy, like you not only survive, but you've really thrived in what is viewed to be, you know, a dog eat dog business, you know, the whole financial services. I mean, it's not, you know, that's a tough business.

James Gorman 31:03

Firstly, thank you. That's very kind. And you have to have a set of beliefs, you've got to be willing to listen and to be moved and to be influenced. But you've got to have a fundamental view. And I have a very strong fundamental view about how to run this particular company, during this decade. You know, and I've had some very tough conversations I'd said publicly once it got me a lot of grief on Wall Street, but outside Wall Street, I think probably everybody cheered. I said of bankers didn't like their bonuses. This is when we're making basically no money and people whinging about how much bonuses we paid. Listen, David, when we make great use, I'm prepared to pay people huge amounts of money, and we do, and they deserve it. But when we make no money, no. And I said they didn't like it, they could leave. Oh, guy came up to me, it was in Davos, and he came up to me and said, you know, everybody in New York is like laughing at you. And I said, I don't care. Firstly, we pay them in stock, and the stocks going down. So you'd think they want the stock to go up, because they've got a lot of equity tied up. And secondly, if we don't do that a shareholder is going to pick up their baton ball and go home, we've got nothing. Sometimes you just got to say the truth that they don't like it, I find if I screw up in the bottles, Romea that's fine. I'm not going to pretend to make people happy. Listen, when we do great, we pay people great. And God bless them. They do a phenomenal job to their clients. They help companies, your company merged by businesses, raise capital, or hedge currency risk, and so on and provide financial advice to the individuals. But when we don't do great, you don't pretend your degree, you know, the old axiom heads I win tails you lose doesn't work.

David Novak 32:37

When you think about being a CEO. I mean, what have you had to give up in this season of your life to be successful CEO, and what are you not willing to give up?

James Gorman 32:49

You can't have you know, your health, your kids, your marriage, your friends, your job, your hobbies, your interests, or doing well. Like at any point in your life, something's taking away from something else. And to me, my relationship with my kids has been the most important thing. And thankfully, I have a fabulous relationship with both of them, both young adults, I spend less time with my friends than I would like, your health is very important. I exercise a lot. I think you just you can't have it all. You know, I've seen enough for I know a lot of things I don't need to do. So I've probably got more balance in my life. But these are all encompassing, you know, it never stops. It's like standing on the ocean. And you're watching the waves come in, and you want them to stop for a little bit and they just don't stop. But you have to accept that. And somehow you have to remove yourself from standing on the shoreline and find a quiet place under a quiet tree. And give your mind and your body a time to reflect and to think you know, for me, I like doing that on the golf course. I like doing it walking on the beach. I like doing it swimming. I like doing a rowing. So do it physically. Mostly, not mentally, or through meditation, I probably should do some meditation. Everybody tells me how great it is. And you know, I think I probably should, but I definitely give myself space, I shut this door behind me. No problem. Everybody thinks I'm in here furiously working. Sometimes I'm just staring out the window. Because I want the brain to have a chance to recreate. And that's how we stay on on edge. But listen in life. Somebody said to me a while ago, you must be under a lot of stress. This was after the financial crisis. I said, I've got some stress, but let me tell it real stresses, real stresses a guy my age then 54 Somewhere around there who just lost his job. And he's not likely to get another job. I said that's real stress. If I'm claiming calling stress out when I'm the CEO of a great public company, shame on me. It's hard but fair. Other people have much bigger challenges that I've been very lucky.

David Novak 34:55

You know, shifting gears you are one of the first to take a stand on people needing They come back to the office and work. What made you go public with that belief? And were you surprised by the reaction?

James Gorman 35:07

You know, it's funny, I made it in a conference, it was an internal conference that was open to the media. And they picked up part of my comments. They didn't pick them up all decide they did recently, when I said I was wrong about when I thought COVID would end, they all said, Well, I was wrong about bringing people back in the office. But you know, the media will do what it does, it's, you gotta have a thick skin and deal with that. But I had a fundamental view that we do a great disservice to the young kids we hire, if we let them have their whole careers remotely. The reason I've got to add the skills I've got is largely because people like Dave Kaminsky and others that I could watch and learn a lesson from. And you know, what we told our organization, David is take 01 and five off the table, meaning you won't be in the office zero days a week, one day a week, or likely five days a week, unless you choose to eat, but you will be three or four days a week, I felt like it was a statement of values around what's the right thing to do to help people learn so they can serve our clients properly. And I don't believe being isolated 100% of the time is good for anybody's mental health. Now we've got some parts of our company, some of the tech functions can do that. So I you know, surprise the way the media picked it up. Because I had a very quotable quote in there. I said, if you can go to a restaurant, you can go to the office. Well, that's true sort of thing my dad would say. And, you know, people picked it up, because it makes common sense. But the haters hate you. And the like, is like you and you're not going to please everybody, it's part of the deal.

David Novak 36:35

You know, I'll tell you one group that has been very pleased by your performance and your company's performance or your investors. Your stock has done terrific under your tenure, and you're on an incredible run, you're up 34% and 2020 40% and 2021. How do you keep the pressure on on performance? You know,

James Gorman 36:55

it's something that I think about almost every day, but part of it is I have a clear succession plan. I believe in succession as a very orderly, disciplined process. So I have a timeframe. And we have a plan. But as long as I'm in the job, and stay in the job, I have an obligation to do it to the best of my ability as though it was day one. I could coast for a bit here, there's no question I could I mean, I know what I'm doing honestly, pretty well. But the minute you start coasting, I think it eats into the whole energy of the place. And you've got to show energy. So it's part of the deal, you don't get the good bits and not the bad bits in the job, you get all the bits. And you know, my plan is to step down in a few years. And I'll do that, because I think it's right for our organization. But until I do that, I'm going to be 100% motivated, and the day I'm not hopeful, I'm honest enough with myself, and with the board to say to them, You know what, I just I don't have the energy for it. But right now, I definitely have the energy.

David Novak 37:54

As a leader, it's pretty obvious, just listen to you that you're thick skinned, you address conflict head on, you know, in fact, I understand you have a particular routine you follow. If you ever find out, there's going to be a bit of news out on Morgan Stanley, and you actually make a few phone calls to the people that are affected about tell us tell us about that process and why you do it?

James Gorman 38:14

Well, I try and think always about who's the unintended audience, your intended audience, so you have good earnings or bad earnings, your intended audiences, the investors and earnings call, which you know, you lived through this for a long period of time. And also the employees communicating well, and then hopefully, some clients, the unintended audience is the media will pick up the story. The regulators will pick up the story, the political committee will pick up the story. In our businesses, the regulator bank, the regulators are a big deal. I never want our five key regulators to be surprised. So whenever I know that there's something that's big, that's going to be in the paper the next day, I'm going to call them in advance and tell them what it is, give them my not spin on my read, and they can judge for themselves, obviously, but give them an honest call. And I call them the night before every earnings, and I've done it for 12 years. I call the head of the Fed who covers supervision, the vice chairman, the head of the OCC, the head of the New York Fed, the head of the SEC, and the head of the FDIC. And I've called them each every quarter for 12 years, and I've called them many times between quarters when stuff has happened, I felt they should know the cause David, maybe last three minutes, five minutes, I'll say, here's what's going to happen. Here's what the world is going to say. This is my read of it. If you have any questions, call me back. I've only had one regulator in all that time hasn't wanted to take the calls. Every other one has wanted to take them. One just thought there wasn't any point because we're doing fine. But I think it also opens up a dialog where you're dealing with a human being you get to know them over a long period of time, through the ups and through the downs. I think it develops a level of trust that what you're saying is real because they see it play out over many years. So I've always done it. And I don't regret it. It was just something that came to me very early in my tenure, I thought these folks probably worry when bad stuff happens about Morgan Stanley.

David Novak 40:12

And here you are, you've climbed the top of the mountain, I have to ask you, what's it like when you get together down with your brothers and sisters in Australia? Do you get a lot of ribbing from them on being the big CEO?

James Gorman 40:23

Oh, we have so much fun. I mean, my dad gave us all an IQ tests when we were kids. And he posted the results on the living room door. Imagine 10 of you ranked one through 10 Based on his IQ test that he found in some book. And next to each one he had what your probable career expectation would be. And mine was middle management. So it his 90th birthday, I was asked to propose a toast to him. And I said, Dad, remember that you gave us this tip. When I was like 12, my prediction was better management. I'm happy that it worked out. Okay. But my siblings joke, you know, they're always joking with me, like, we just Pack the plane to pack it on the front lawn, all this kind of stuff. Here's that here's the big swing. He's going about. It's good. somebody's paying for dinner tonight. I'm very close to them. They're all different personalities, and they've had their own successes in very different ways. You know, one of them as a stand up comic for a long time sister was a top judge in Australia and other one is a scientist and sort of medical innovator

David Novak 41:21

who all it sounds like they can keep you humble. I mean, they're pretty good at that. I, I understand that, as an Australian, they have this thing called the tall poppy syndrome. Tell us about that one? Well, it's

James Gorman 41:32

like, if you look at a field of puppies, the view gets spoiled a bit if there's one sticking up. So you chop its head off to keep the view everything looking smooth. That's very Australian culture. It's very egalitarian. Everybody's very down to earth. And the more successful you are, it's sort of the reverse of the US people in the US so successful. As long as they're decent, people are admired. And people want to emulate that. In Australia, still, to this day, it's moderated a bit. But the more successful you are, the less successful you have to behave, and they want to pull you down.

David Novak 42:10

You know, James, this has been so much fun, and I want to have some more with a lightning round of q&a with you. Okay, are you up for this?

James Gorman 42:17

Sure. I better get some water. Okay.

David Novak 42:20

All right. The three words that best describe you,

James Gorman 42:25

I would say probably more in this context, strategic, pragmatic. And something like uncluttered

David Novak 42:36

single hardest thing about being CEO.

James Gorman 42:39

Oh, the rollout itself. It never stops.

David Novak 42:43

If you could be one person for a day besides yourself. Who would it be and why? I probably

James Gorman 42:48

be my grandfather who went into the Outback, and he put fences down around 40,000 acres of land that nobody had lived on before. The Aboriginals had obviously lived on the land over, you know, 1000s of years but had never been settled and just find out what was going through his mind. He went to the middle of nowhere. And you know, I'm two generations later, sitting at the top of Wall Street firm. I mean, it's amazing. He gave us that it was the entrepreneur.

David Novak 43:13

What's your biggest pet peeve?

James Gorman 43:16

That's easy. Sitting next to kitchen doors in restaurants.

David Novak 43:21

What's something about you few people would know.

James Gorman 43:24

I once went to a medical clinic when I was turned 50 to do a full test. And my pulse was 30. I very low pulse.

David Novak 43:33

Do you have any hidden talents? I didn't know I played

James Gorman 43:37

Texas Hold'em poker since I was 14, long before it became famous when they used to play the Albanians before it became the World Series. So I played I took six months off on garden leaf between Merrill Lynch and Morgan Stanley. And I play professional poker tournaments for a lot of that in Vegas and Atlantic City.

David Novak 43:55

What's the number one place you'd recommend visiting in Australia and why?

James Gorman 43:59

knowing some of your interests Royal Melbourne golf course. But for the person who's not a golfer, probably the Great Ocean Road on the southern coast. It's like the Carmel 70 mile drive, but more rugged and dangerous surf. If you're not a good swimmer, you gotta be good swimmer. But it's beautiful.

David Novak 44:15

You know, James, I have to ask you, you know, from my experience, Australians are great internationalists in our company, the Aussies were the easiest adapt wherever they went, they love to travel, they love other cultures. You know, do you think that's true? Or?

James Gorman 44:29

Oh, definitely, I think part of it is small countries, sort of the Dutch South Africa, you know, kind of thing that you're a small country. So you want to get out and see the world. The Australians are because they've got a very in general, a very down to earth style and personality. This is the positive of the tall poppy syndrome. They can go into any environment and not feel like they've got to show people who they are or push their culture. Your primary objective is to have fun wherever you first land, you know That's a pretty good place. Most people respond to somebody who's arrived to have fun, rather than to show off or big note or do that. Plus, they're pretty physical people, they're pretty athletic. So they'll have a go at stuff, have a bit of a laugh, it's a combination of those things. But generally, you know, as he's traveled pretty well, what would

David Novak 45:18

be the single most important bit of advice you would give to an aspiring leader, someone that wants to make big things happen in their company or for themselves,

James Gorman 45:27

if they're senior people, it's got a two part to it. Every business faces some sort of catastrophic risk, right? Whatever industry you're in now, since liquidity, you have to figure out a way to mitigate that risk. Because if that event happens, you can't bring it down. So whatever it is, we carry way more liquidity than we should have. But we guarantee in the worst day that possibly comes in the next 50 years, we're going to be fine. So manage for Catastrophic Risk. On the other hand, you have to manage aggressively when opportunities come. And most people David don't like holding those two counterbalancing, sort of conflicting thoughts in their head being ultra conservative about something, and ultra aggressive. You know, I've tried to make my career around. When I see opportunities. It's like, if I've got the cards, I'm all in. I'm really aggressive. And I will bet a lot of anything on something where I think I have a huge information bandage on the market, we know more about our business than anybody does. So let's take that knowledge and invest behind the pieces that are going to make us great. On the other hand, let's be modest enough to know, bad stuff happens. And the number of times in my career, I've heard somebody say, This has never happened before. Well, once upon a time, everything never happened before. Right? So you've got to manage for that really bad thing happening. And that's the tension, keep the defense and the offense going. At the same time, and I love that challenge. It's fun. If people can do that, and lead with authenticity, then I think they've got a shot at really making success of it.

David Novak 47:05

James, I know you have a son, and you also have a daughter, how has having a daughter really affected how you look at diversity and family in the workplace.

James Gorman 47:15

My daughter is a musician and an artist and extremely creative. And you know, my son's so the opposite. He's an analytic kind of guy. And I think just respecting people's differences, seeing your kids grow up and have very different skills, different personalities is really rewarding because it teaches you, you know, the diversity of thought and personality that you can have even in your own family. But I just called somebody today about a young woman who's an engineering candidate. And, you know, she's a quiet personality. And I called somebody who worked with me years ago, is now a very senior executive, one of the big tech firms. And I said, this is a young woman who deserves a real shot. She's world class, but is she going to toot the horn? No. Is she going to have the smoothest interview? Maybe not. But you need young women like this and you need to celebrate them the woman I called and she herself has an engineering graduate for many years ago, which is why I caught her. And I like trying to help people break through and have opportunities when the cards are little stacked against and with my kids. I think the other thing and you know as a parent and I had that wonderful experience listening to your daughter interviewing Indra Nooyi, I think as a parent, you just want to celebrate them and their successes, but also make them real about the fact that weld isn't not everything goes in a straight line.

David Novak 48:40

You know, I started out this conversation with asking you what Morgan Stanley was like when you first became CEO. And we've kind of walked through a lot of the things that's happened while you've been CEO, describe the Morgan Stanley today and what you're most excited about in the future. The most

James Gorman 48:56

exciting thing to me is how proud our team is. And our alumni, we do a survey every year, David, I'd only have one question on it. In fact, I insisted they put this question first. Are you proud to work in 92% of our employees said yes. And about 6% were neutral. A couple said no. We've built a mousetrap that hasn't been built before. We've got a top three global investment bank, it's very hard to build global trading businesses now to be in Hong Kong, be in Brazil, to be in Mexico to be in China to be you know, it's just hard. It's got a moat around it. And we're managing on the other half in wealth and asset management, six and a half trillion dollars. We're top three in the world. And ours are all fee based stuff. So it's the best revenue business in the world. I think this thing will go for 100 years. So we've just got to keep finding, you know, ways to stimulate growth across that platform not get complacent. And part of that is me getting out of the room to let the next generation have a go at it who can bring that growth and energy but I'm extremely excited I think the places in temperamentally and culturally I think it's in great shape. Financially, we've had three consecutive record years in a row, you know, we've put on about 140 billion in market cap in the last decade. But none of that matters if you can't keep the culture going, and keep the pride in the people and make sure they do the right thing. I

David Novak 50:15

couldn't agree more, you know, and, James, I've had the good fortune to be your partner on the golf course. And I don't think I've ever played with anyone who's more competitive, yet. So positive, encouraging you are, I know you're bringing all those skills to Morgan Stanley, and, you know, you talk about you got to get out of the way so other people can come in. I don't think any shareholders think that's really a big idea. Okay, you know, keep up the great work, you should be proud of yourself. Because people are proud to work at Morgan Stanley, and that flows from the top.

James Gorman 50:46

Listen, it's these are great privileges if you get one of these jobs. I've loved doing this with you. I've read your stuff. You're an amazing leader. You know, not many people could do this, both the range of people you brought onto this podcast is incredible. And you know, and I've loved playing golf with you. We've had some fun out there, and we've competed hard. You're a better golfer than I am. But that's why they give us handicaps.

David Novak 51:08

I'll take you any day, my friend. Thank you very much, James, I appreciate it.

James Gorman 51:12

Great to see David.

David Novak 51:21

Well, being from Australia has really served JAMES Well, it's given him the perspective that no one person is greater than another. And I couldn't agree more. The way I stay grounded and practice the melody is I remind myself of this little saying, don't look up, don't look down, always look straight ahead when you're dealing with people, because here's the thing. Everyone deserves to be treated with dignity and respect. And just because we may be leaders, just because we have more responsibility and power, that doesn't mean that we're better than anyone else. So let me give you a little coaching. Here's what I want you to do this week, think about who's in your inner circle. Now, who are the people that will call you out if you're not being humble, or if you're not treating someone with the respect they deserve? Well, I hope I always treat people with respect, and I do my best to stay humble. But for me, it's my wife, Wendy, my daughter, Ashley. And when I was running yum brands, I built relationships with people at every level of the organization that I could count on to give me the true skinny. And these are the people I would lean on. They kept me humble, they made sure I stayed grounded. And as you grow in influence as a leader, you'll need a core group of people you can lean on to because humility and treating others well is what will allow you to be successful for years and years to come. So do you want to know how leaders lead? What we learned today is the great leaders value those who keep them grounded. Thanks again for tuning in to another episode of how leaders lead where every Thursday, you get to listen in while I interview some of the very best leaders in the world. I make it a point to give you something simple on each episode that you can apply to your business so that you will become the best leader you can be. I'll see you next week.

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