Customer experience

19 clips

Always keep a pulse on what your customers are experiencing

Design products around what people want and value

Alan Mulally · Ford Motor Company, Former CEO

1:32

Focus on the right customer segments

Carol Tomé · UPS, CEO

1:13

Solve for the customer and you'll be rewarded

Yamini Rangan · Hubspot, CEO

2:01

Build for customer satisfaction, not just operational efficiency

Chris Kempczinski · McDonald's, CEO

1:43

One key benefit of a subscription-based business model

Will Ahmed · WHOOP, Founder and CEO

1:50

Love your customers more than you love your product

Jesse Cole · Savannah Bananas, Owner

1:52

One way to stay in touch with the frontline

David Novak · Yum! Brands, Cofounder and former CEO

0:46

Let your customers guide innovation

Evan Spiegel · SNAP, CEO

0:55

Figure out the right solutions to customers' problems

Will Ahmed · WHOOP, Founder and CEO

1:33

Incentivize your front line employees to serve customers well

Mike White · DirecTV, Former Chairman and CEO

1:58

Offer customers ways to give real-time feedback

Lauren Hobart · Dick’s Sporting Goods, President and CEO

1:06

Give your employees the power to please your customers

Kendra Scott · Kendra Scott, Founder and Executive Chairwoman

1:45

Craft your customer journey around a compelling story

Ben Weprin · AJ Capital & Graduate Hotels, CEO

3:00

Find innovative ways to surprise and delight your customers

Kendra Scott · Kendra Scott, Founder and Executive Chairwoman

1:39

View customers as valued guests

Scott Redler · Freddy's Frozen Custard & Steakburgers, Cofounder

0:34

Too much bureaucracy hinders success

Bernie Marcus · Home Depot, Cofounder

1:18

Customers always guide your business

Tim Ryan · PricewaterhouseCoopers, US Chair and Senior Partner

0:44

Make customers need you more than you need them

Oz Pearlman · Professional Mentalist

1:06

To understand your customer, cast a wide net

Lisa Lutoff-Perlo · Celebrity Cruises, Former CEO

2:07