All leaders
Ron Johnson
The Apple Store, Creator
Episodes
Videos
Clips
Don’t let market differentiation cost you excellenceRon Johnson · A great customer experience is an act of love1:14Inspiring leaders talk about inputs, not just outcomesRon Johnson · A great customer experience is an act of love1:15The last 10% of the project is what the customer actually seesRon Johnson · A great customer experience is an act of love1:15Great customer service is an act of loveRon Johnson · A great customer experience is an act of love1:48Create buy-in one conversation at a timeRon Johnson · A great customer experience is an act of love1:18Innovation runs on belief, not skepticismRon Johnson · A great customer experience is an act of love1:40Empower your frontline team to solve real problemsRon Johnson · A great customer experience is an act of love1:12If you want excellence, model it and celebrate itRon Johnson · A great customer experience is an act of love0:46